Ryan Durant Email & Phone Number

United States

St. Louis, Missouri, Us

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pennsylvania, Us

• Lead the development and execution of action plans to achieve positive customer outcomes for specific accounts by establishing critical goals or other key performance indicators. • Work to identify sales opportunities with Short Line customers that benefit the customer as well as Wabtec • Engage with customers to understand their business and operation and provide feedback on how Wabtec can work with them to address their business needs • Build relationships with customers that lead to repeat business, referrals and long-term growth • Drive overall post-sales engagements with strategic Short Line accounts and engage when relevant during pre-sales activities. • Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources. • Oversee post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. • Manage customer interactions in a manner that establishes credibility and trust as a business advisor.

Pittsburgh, Pennsylvania, Us

Responsible for the implementation of SaaS software, hardware or solutions • Oversees and supports multiple digital solutions implementation projects in an agile environment while meeting or exceeding KPIs for on time delivery, budget and meeting the client’s expectations.• Created my own P+L for my position to bring in additional revenue in 2019.• Currently project manager and lead on a project in Mexico for the largest digital services Wabtec customer • Provide pre-sale product demonstrations, scope projects and develop proposals and then execute and serve as the technical lead on the implementation projects.• Lead on new railroad implementations while owning the technical deliverables throughout the lifecycle of the project.• Delivers software training to railroads that helps them improve their efficiency and reduce costs by utilizing automation.

Chicago, Il, Us

Jacksonville, Florida, Us

Recruited to direct all revenue management, centralization, productivity improvement, and new business opportunities for one of North America’s safest and most reliable short line railroad and transportation services company.• Lead and direct a team of five Revenue Specialists who coordinate all Accounts Receivable and Cash Application functions for the entire company which includes railroads, car and tanker truck cleaning facilities, and repair operations.• Play a critical role in identifying opportunities and performing due diligence for potential acquisitions, implementation, and centralization; work with Commercial team to evaluate new and existing contracts, acquire new business and close sales.• Serve as Project Manager and oversaw the entire revenue acquisition and implementation process for eight centralization projects and eight acquisitions; developed and sold-in plans to leadership team for approval, and set a timeline and goals.• Utilize SAP, BI, Advanced Analytics, Excel and an AS 400 system for transportation management and to monitor expenses. • Established and refined all processes related to revenue from initial invoicing, to collections and month-end financials.• Lead meetings with multiple departments to identify quality and productivity improvements and to resolve problems. • Audit customer operating plans, demurrage and fleet management, pricing and sourcing all to improve revenue, grow business and create other opportunities; use technology to streamline and automate operations for multiple customers.

Jacksonville, Florida, Us

Selected by CEO to temporarily oversee the department as a stop-gap measure until a new Director was hired.• Led business development through strategic relationship building with internal and external customers. • Acted as the Embargo Officer for all properties on pricing documents, tariffs, charge codes, contracts and fuel surcharges. • Analyzed and modified all contracts and charge codes, and kept abreast of competitions' materials.• Coordinated with commercial sales team, and used forecast modeling/trend analysis to strategically set and update pricing.

Jacksonville, Florida, Us

Recruited to start-up and manage a new centralized Customer Service Center at corporate headquarters office.• Consolidated, centralized, integrated, and directed customer service operations for 14 of the brand’s properties, operations, and customers in a 24/7, 365-day call center environment; set annual department budget and schedule of events.• Hired, trained, coached, developed, and evaluated a team of six customer service associates to meet customer and operational goals in a timely and effective manner; reduced cost by condensing team from 30 down to six.• Diligently monitored and updated the Transportation Management System, MCREW, Rail Connect, and Weather Defender. • Actively involved with inputting relevant, critical information regarding surcharges and charge codes into the system to adjust pricing; created and monitored software blocking rules to increase automation. • Served as Lead liaison between multiple departments in order to provide the best quality customer service.

Jacksonville, Fl, Us

Recruited to participate in 6-month CSX management training program both in a classroom and through on-the-job experience at an international transportation company offering rail, container-shipping, intermodal, trucking and contract logistics services.• Completed training program at the state-of-the-art Railroad Education and Development Institute in Atlanta, Georgia, and received on-site operational training to build knowledge of railroading functions prior to assignment as Trainmaster.• Oversaw the daily operations of a terminal and five rail yards through effective communication and daily action plans that utilized local union labor and contracted employees to accomplish projects on time and within budget. • Managed over 100 crew members on each shift including transportation employees, engineers and conductors to ensure the efficient movement of trains to deliver goods and products to CSX customers, with a focus on safety in all aspects.• Proactively communicated customer issues, and followed-up after consultation with Customer Service and Network depts.• Provided critical information to leadership and other departments to keep the yards operational and profitable while meeting or exceeding all KPIs. • Resolved all service or personnel conflict through deft communication or continuing professional development• Served as company ambassador within the community and assisted in development of existing customer relationships and generation of new business.

Darien, Connecticut, Us

Hired to centralize operations for the Ohio Central and Southern regions at the railroad headquarters office for a company that owns or leases 115 short line & regional freight railroads with more than 13,000 track miles in 41 U.S. states and four Canadian provinces.• Managed operation of the Ohio Central Region's eight short line railroads and the Southern Region’s three railroads in alignment with the company’s core values, and a focus on safety performance, operating practices, and financial productivity.• Elevated to Team Lead after six months responsible for process/system management and training new hires.• Successfully coordinated integration of the two regions; diligently and accurately monitored inbound and outbound freight.• Managed a 24/7 call center, supervising a team of two Regional Operations Support Specialists; planned, assigned and directed work load, and appraised performance.• Communicated with internal employees and departments, stakeholders, and strategic leadership to resolve conflicts.• Worked with customers to develop daily and monthly goals while working with their transportation department to implement standardized procedures.

Recruited to execute strategies to collect and resolve delinquent accounts in order to alleviate further action at a branch office for a global provider of auto finance solutions offering attractive retail loan and lease programs.• Performed collection strategies to negotiate the best outcome while utilizing collection tools appropriately through inbound and outbound telephone calls with an understanding of business needs, and in compliance with company policies and laws• Demonstrated effective questioning/listening skills when speaking with customers and third parties, and leveraged information obtained to ensure productive collection / skip tracing efforts.• Successfully resolved issues and collected funds to achieve targeted goals. • Kept calls on task and documented conversations/collection activity and used holds/promises effectively.

Seattle, Wa, Us

Hired as Barista while attending college full-time, and promoted to Shift Supervisor prior to graduation for the premier roaster and retailer of specialty coffee in the world with an unwavering commitment to excellence.• Led by example to encourage the highest level of sales and service; monitored the daily activities and productivity of Baristas; assigned work and monitored scheduling for adequate shift coverage; completed opening and closing procedures.• Delivered legendary service by greeting customers and providing prompt service, quality food, and hand-crafted beverages; maintained a clean & comfortable environment; immediately responded to and resolved customer needs and concerns.

Bachelor Of Arts (B.A.), Communication, General

High School Diploma