Ryan Durham Email & Phone Number

United States

Leading the East Coast business of 20+ ICs / Managers and 200mn+ annual revenue. Responsible for ensuring strategic continuity and operational excellence for the larger TAM organization.

Identify opportunities for software adoption to ease client pain points and then used expert knowledge in IT solutions to pitch value propositions for Microsoft products to customers. Develop strategic relationships with internal teams and key customer stakeholders. Ensure impactful customer experiences. Stay engaged.Expert in FastTrack benefit, end to end onboarding, and M365Consult with customers to assess their Microsoft 365 products, drive adoption, and assist in removing blockers that prevent them from fully utilizing their investmentEngage in a detailed analysis of customer history and needs to productively build relationships with customers and become the expert source for future consideration of software adoption and implementationCapture and maintain data elements that support the management and improvement of Microsoft productsContinual learning and sharing of knowledge needed to become a trusted advisor to customers and team through readiness, community engagement and success excellence

Texarkana, Texas

Supervised the budget planning, system architecture, project management and customer issue escalation for the enterprise IT department of a government-owned utility covering two cities and one county.Managed five-person technical team that supported 900 employees across 5 agenciesSecured funding, designed and then implemented a Nutanix core system for public safety operationsOutlined the architecture to simultaneously migrate five agencies to Microsoft Office 365; provided educational material to departments to smooth the transition and thereby increase communication, availability and security protocolsAudited infrastructure using 20 critical security controls and then used the findings to design a roadmap for budgeting, security compliance, and employee security awareness programReduced cost, redundancy and complexity within six months by migrating the core infrastructure (120 VMs on 20 physical servers) onto a 10 node Nutanix cluster Developed shared services program to provide compute and storage services to various agencies, via the Nutanix platform, that resulted in reduced expense and predictive budgetary costsReduced utility billing project 50k by shifting from vendor proposed hardware to in house solutionLed project to implement security training and testing for all employees

Texarkana, Texas, United States

Modernized the 9-1-1 dispatch and records center for the three largest surrounding law enforcement agencies encompassing 8 police departments and 14 fire departments. Oversaw the planning, maintenance and implementation of all law enforcement technology projects.Supervised the replacement of a computer aided dispatch system that integrated with the county records management system, reducing the cost of the project by $200k and completing the transition within three months.Identified a critical need to replace the first responder 17-year-old radio system and devised a project that saved $5.5M and secured an additional $1M in services and equipment through the State making the dispatch system one of the first regional systems to connect directly to the State of Texas radio system. This partnership saved $3M dollars and improved regional communicationsSpearheaded the replacement of Central Records technology infrastructure over a 6-year period designing all systems to be scalable and secured funding for ongoing maintenance and replacementRebuilt centralized dispatch center with ergonomic work-spaces, new technology, and additional room for growth Combined multiple projects to build a fully redundant centralized data center that housed all equipment for agencies located within the justice buildingSuccessfully adopted & completed $1.2M records management system replacement project that was critical to the city and county criminal justice operationsAssisted in the management of the communication center’s $3M budget by auditing and reducing unnecessary expenses

Texarkana, Texas, United States

Promoted to Interim Director to oversee budget, staff recruitment, polices, and daily operations for two direct report mangers and 50 personnel. Drove the approval of dispatch policies and procedures working in tandem with the two local police chiefs and sheriff. Liaised between eight smaller local police and fire stations to incorporate their operation procedures into the central communications centerIdentified lack of policies and procedures and worked with direct reports to create standard Police and Fire dispatch policies and proceduresFocused on morale improvement and budget allocation for raises

Texarkana, Texas, United States

Promoted through preceding positions to the top technological supervisory position for the local government owned utility that houses the enterprise IT department for City of Texarkana, AR/TX and Bowie County.Consulted with cities and county to provide a solution for a cost-effective software strategy that provided access to the latest technology, brought all entities into legal license compliance, and shifted costs to be filed under annual maintenance, thereby guaranteeing continued fundingCollaborated with other System Admins to design a crisis incident management system that was adopted by and still used by the State of Texas to disseminate and organize critical incident informationImplemented centralized server infrastructure and standardized configurations to allow 45 departments to share and store files more securelyDevised hardware lifecycle replacement strategy which provided timely replacement of resources and predictable budget allocation