Under the direct supervision of the Firm Administrator, it was my responsibility as Client Liaison Officer to assist in the acquirement and progression of ensuring a gratifying new client experience, building relationships from initial marketing materials, to drafting agreements, maintaining quality files and current information, procuring feedback from the customer base to guarantee meeting and exceeding clients’ expectations for our growing firm.Skills demonstrated within this role include but are not limited to Client Relations Management, Marketing and Development, Searching for new clientele for the firm and providing the utmost service for high calibre business clients within the Perth market.

Creative Control and Execution over promotional material and company stationary basic. Implement and control digital marketing sector and promotions. SEO Optimization and web design.

Starting as a christmas casual I was quickly promoted within 3 months to Assistant Store Manager where I stayed at that position for a year and a half in multiple stores where required.Responsibilites of this role included: Assisting the Retail Store Manager in planning and implementing strategies to attract customers, Coordinate daily customer service operations (e.g. sales processes, orders and payments), Track the progress of weekly, monthly, quarterly and annual objectives, Monitor and maintain store inventory, Evaluate employee performance and identify hiring and training needs, Supervise and motivate staff to perform their best, Coach and support new and existing Sales Associates, Monitor retail operating costs, budgets and resources, Suggest sales training programs and techniquesCommunicate with clients and evaluate their needs and Analyze consumer behavior and adjust product positioning.Handle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelinesAct as our store’s representative and set an example for our staff

Serve customers, stocktakes, handling and ordering from distributors, helping organise sales promotions and managing junior staff members.

Newsagent Retail confident customer service, handling accounts and numerous orders. Gave me great insight on the hands on world of media planning in terms of distrubtion as well as various print media I could potentially explore later on in a career.

Same as Video Ezy except I was a junior so not as in depth such as no helping organise promotions and orders etc.