*Act as an extension of Account Executives in providing first class support for daily operations*Management of IT renewals for existing Florida local government customers*Assist in day-to-day communication between inside account management team, account executive, and customer*Research and reporting of new IT opportunities for account executives to execute sales and upsell current renewals and opportunities*Assist in communication between internal finance departments and sales team to maintain and exceed sales quotas*Daily communication with customers and vendors as needed*Provide quoting assistance to Account Executives as necessary*Customer Business Reviews presented to customers as needed*Present demos of company website tools intended for customer use

*Management of USAC programs for SHI Public Sector*Training of USAC procedures and processes to internal SHI teams*Customer direct training on USAC programs*30%+ YoY Growth in SHI E-Rate Program

*All of the same job functions as previous Inside Account Executive role*Promotion given through high revenue and gross margin sales*SHI Public Sector Inside record holder for largest closed deal ($4.2M Revenue / 644K GM) (11/2021)

*Prospect new business through different communicative channels (Cold calls, emails, social media, etc.)*Operate using full sales cycle (Prospecting, quoting, ordering, support, renewals, returns, etc.)*Leverage internal solution specialists to help school districts find the best technology for their environment*Use of CRM software to maintain data and information*Use of Microsoft Dynamics AX ordering system*Efficient in Microsoft licensing sales*Work with manufacturers across entire IT industry to help customers find the best possible IT solution*Most department E-Rate submissions in one funding year (120)*Most department E-Rate wins in one funding year (26)

*Use of all available outlets (Guidestar, Salesforce, and search engines) to research and update asset size, as well as contact information to assist Business Development in the acquisition of new clientele.*Creation of spreadsheets using Microsoft Excel to insert and organize data to be easily dissected by Business Development executives.*Other daily tasks include: *Printing, sorting, and mailing Non-profit Organizational Grants and AP's *Assisting the BPO department with organizational tasks and data entry to expedite daily processes

*Attended Daytona Tortugas (Cincinnati Reds High-A affiliate) baseball games, and proceeded to keep score from first to last pitch*Using RBI Baseball scoring software I entered play-by-play scoring for each game*Scoring needed included hit velocity, batted ball trajectory, and hits chart*42 games scored with a 3.88 game quality report (0 is perfect) (Scale is unlimited)

* Received, recorded, and sorted prescription medication according to Batch number and Lot number* Computer usage to invoice customer's orders using Peach Tree* Logged customer's orders using Excel and Microsoft Word

*Processed customized orders of prescription lenses according to Optometrist/ Retail Store specifications *Prepared shipment of eyeglasses/lenses from warehouse stock to Optometrists/Retail Stores in the northeast area*Larger client's orders included as many as 200 specifications that required completion within a tight timeframe *Performed proof to ensure all requested items on order form were processed for shipment