Ryan E. Hartman Email & Phone Number

Los Angeles, California, Us

Monitor, notify, fix and escalate alarms related to production systems. Adhere to the shift schedule for the NOC Team and comply with all company and department policies. Document issues using the Ticket Tracking System and follow the Escalation and Notification Process. Participate in Change and Release Management activities. Develop and maintain documentation for NOC operations. Constantly improve the alerting of supported systems by adding, removing or revising alerts to better reflect the current platform operations or as requested by management. Accurately track hours worked using the time and attendance process. Prepare and publish shift turnover reports. Work with Customer Service, Tier 1, Tier 2 and Tier 3 support groups to continually refine and improve the escalation and notification process. Troubleshoot & perform basic system administration tasks for Windows and Linux Servers, and Cisco equipment. Ensure that all open tickets are appropriately updated within established time frames. Drive the Tier 1, Tier 2 and Tier 3 groups to resolve problems within established SLAs and OLA’s. Coordinate remote datacenter activities, whether performed by j2 staff or by outside service providers. Contact Telco vendors to report circuit problems and escalate open trouble tickets to find resolution.

Los Angeles, California, Us

Monitor, notify, fix and escalate alarms related to production systems. Adhere to the shift schedule for the NOC Team and comply with all company and department policies. Document issues using the Ticket Tracking System and follow the Escalation and Notification Process. Participate in Change and Release Management activities. Develop and maintain documentation for NOC operations. Constantly improve the alerting of supported systems by adding, removing or revising alerts to better reflect the current platform operations or as requested by management. Accurately track hours worked using the time and attendance process. Prepare and publish shift turnover reports. Work with Customer Service, Tier 1, Tier 2 and Tier 3 support groups to continually refine and improve the escalation and notification process. Troubleshoot & perform basic system administration tasks for Windows and Linux Servers, and Cisco equipment. Ensure that all open tickets are appropriately updated within established time frames. Drive the Tier 1, Tier 2 and Tier 3 groups to resolve problems within established SLAs and OLA’s. Coordinate remote datacenter activities, whether performed by j2 staff or by outside service providers. Contact Telco vendors to report circuit problems and escalate open trouble tickets to find resolution.

New York, Ny, Us

Satellite teleport start up based in white springs, FL.

Los Angeles, Ca, Us

Served as primary responder for all server issues and customer complaints, monitored the progress of events and supplying the client, partner or vendor with updates Monitored all of the global servers, applications, network devices and connections along with customer traffic, using specific custom built tools Worked with the systems and network administration teams to resolve complex issues within specific service level agreement times Worked directly with customers, peers and traffic providers to resolve technical issues and questions Performed basic systems troubleshooting and management, coordinate with appropriate teams when necessary Provided thorough research of customer-facing issues and provide report to escalation teams prior to escalation Updated customers regularly on ongoing trouble tickets and provide full report of issues Continued to learn and update internal knowledge base of new support solutions

Provided technical support to commercial radio stations nationwide on a variety of technical platforms.Monitored and checked quality of relays and advertising over nationwide satellite network.Setup and confirmed quality of LIVE / taped radio programming. Captured and replay of programming on a time delayed basis. Broadcast system monitor, control and authorization. Constant monitoring, resolution and documentation of any network issues. Work in a 24x7x365 network environment. Escalation of problems to network engineers. Ingestion of programming via satellite, ISDN, WAN and MPLS, routed and transmitted via multi-channel satellite transmission systems.Confirmed radio content and resolved dead air situations in under one minute.

Atlanta, Ga, Us

Responsible for development and delivery of service and product demonstrations online and at customer premise. Responded to functional and technical elements of RFIs / RFPs. Conveyed customer requirements to Product Management Teams. Traveled throughout sales territory that included the Asian region. Worked with satellite companies Telstar, Measat and Agila, offering customers services and space segment.

Responsible for development and delivery of service and product demonstrations online and at customer premise. Responded to functional and technical elements of RFIs / RFPs. Conveyed customer requirements to Product Management Teams. Traveled throughout sales territory that included the Asian region. Worked with satellite companies Telstar, Measat and Agila, offering customers services and space segment.

Planned, organized and directed sales staff to meet company objectives. The beginning of each month, counseled with each salesperson to establish realistic sales objectives for the month. Review engineering tasks to make sure all new and established customers are taken care of. Recruiting, hiring and training the sales staff. Prepared in advance and conducted sales meetings. Submited quotes to customers and negotiate as necessary to secure the contracts Traveled throughout sales territory that included the Asian region.

Responsible for the daily proactive monitoring and troubleshooting of the satellite / fiber network as well as the customer circuit 24X7X365. Assessment of circuit and network diagnostic information to include performance monitors, alarms, conditions, customer reported troubles, and test results to minimize Mean Time to repair while increasing circuit and network availability. Inferfaced with customers for speedy resolution of troubles to include both internal and external escalations when needed. Provided proactive layer 2/3 network surveillance using WUG (Whats Up Gold) monitoring system. Prioritized customer needs; using customer feedback to improve quality of service delivered, gather information from customer to understand their specific needs. Created, updated and closed of trouble tickets to include escalations, fix actions and correct troubleshooting requirements per company policy.

Served as primarily in support of Network Operations by managing customer devices, identifying sources of problems, and resolving configurations issues. Engaged equipment and service vendors that support network operations. Directly interfaced with clients; responding to client requests, and notifying clients of network problems and business impacts. Directed interfacing with various internal AT&T groups to resolve clients networks and security issues. Understanding and reviewing action plans for planned and unplanned changes to clients network/infrastructure. Handled performance monitoring and management, interpretation and reported.