Ryan Eagan Email & Phone Number

Mclean, Virginia, Us

Responsible for the business and financial operation of a national immigration law firm.• Assessed firm’s financial health and cut yearly expenses by 25% by reorganizing operations within the firm, reducing fixed and discretionary expenses, and refocusing expenditures on areas with the highest likely return on investment.• Introduced systems for tracking data to better understand the firm’s progress against key performance indicators (KPIs). Utilized data to evaluate progress towards goals on a monthly basis and adjusted operations as needed.

Richmond, Virginia, Us

Consulted for the world's largest credit union that serves over 9 million military members and their families. Managed a range of projects in the Digital division focused on member communication strategies, process improvement efforts, and support for online and mobile enhancements.• Reduced credit union’s operating costs by $20 million over 2 years by spearheading an enterprise-wide initiative to convert letters to email notifications. Gathered and analyzed requirements needed for each line of business, coordinated with stakeholders and development team to implement letter conversion functionality, and reported status to senior leadership weekly.• Reduced call volume to contact center by 90,000 calls / year by improving visibility of internal transfers to credit cards for members. As product owner, translated stakeholder needs into business priorities, crafted user stories that focused on end user experience, and managed product backlog to deliver value in future sprints.• Identified insights into member’s saving behavior by executing the credit union’s first Behavioral Economics pilot project. Led cross-functional team of 12 to implement pilot project - defined, documented, and managed project scope, analyzed risks/issues to identify potential schedule impacts and created mitigation plans, escalated issues as needed, managed stakeholder expectations, and removed obstacles for teammates. Used pilot insights to roll out project to entire credit union with members expected to save $25 million / year.• Reduced call volume to contact center by 50% during and after unplanned mobile application outages by re-engineering communication processes and automatically informing members of outage resolution. Defined project vision, ensured stories met user needs to maximize value, and maintained backlog to streamline execution of project priorities.

Richmond, Virginia, Us

• Increased account revenue by $750,000 over 2 years by adding 2 consultants to my Statement of Work (SOW) based on the quality of my relationship with the client and the quality of my delivery. In addition, monitored monthly invoices to ensure project did not exceed budget and mentored junior consultants across account.

Richmond, Virginia, Us

Worked with a billion-dollar profession services firm that provides best practice insights and technology products and services to businesses worldwide. • Collaborated with cross-functional team, including Subject Matter Experts (SMEs) and Program Management Office (PMO) personnel, to identify and develop current and target state business process diagrams and data workflows for an enterprise-wide system integration project. All workflows were completed on time and approved at all review milestones.• Expanded functionality of automated testing framework deliverable by 15% by identifying gaps and prioritizing operational needs to target the most important functionality upgrades. Tested framework enhancements and collaborated with development to resolve all issues.

London, Gb

Geospatial Intelligence (GEOINT) Data Repository: Software suite of integrated commercial off-the-shelf products that consolidates multi-intelligence sources into a single repository. Application provides the GEOINT community access to geospatial products needed for analysis and end-to-end mission planning.• Developed software test plan and schedule to establish, monitor, and report key milestones and deliverables. Analyzed and generated verification descriptions for 200+ requirements that detailed the software test approach. All test documentation was completed on time and approved at all major design reviews.• Established collaborative partnership with prime contractor counterpart. Coordinated with counterpart to assess client needs and update software test approach, plan, and schedule as project issues and scope modifications necessitated change. Conducted weekly status meetings with key stakeholders to inform of critical updates.• Executed test procedures for prime contractor and customer for 2 software releases. All software requirements were successfully verified and software releases were approved for installation at customer site.

London, Gb

• Developed and taught Introduction to Excel for Analysis classes for 250 students nationally. Received 99% positive student feedback and anecdotal evidence from students that the skills I taught improved work efficiency.

London, Gb

Precision Geopositioning System: Precision geopositioning application that integrates with commercial and government image viewers to display and manipulate a diverse set of image types. Application allows military users to plot accurate, precise coordinates for targeting, surveillance, and reconnaissance missions.• Coordinated and led 2-day customer software design review for military staff from multiple locations. Prepared and presented enhancement designs and software capabilities to senior military leadership. Demonstrated integrated prototype software suite to customers as proof-of-concept for follow-on work. Event was successfully completed with minimal design change requests from customer. • Managed and tested software/hardware integration activities. Reviewed software documentation for technical adequacy, modified documentation to make it more user-friendly, and led team of engineers to implement finished software product. Kept project on schedule and monitored employee performance. • Identified potential areas of testing and integration process for optimization. Implemented process improvements that streamlined test documentation, which increased testing efficiency and decreased baseline and regression test time and costs by 25%. • Trained and mentored new employees. Instructed employees on software workflows and project processes. Worked with management to define new employee responsibilities.

London, Gb

Precision Geopositioning System: Precision geopositioning application that integrates with commercial and government image viewers to display and manipulate a diverse set of image types. Application allows military users to plot accurate, precise coordinates for targeting, surveillance, and reconnaissance missions.• Project liaison to commercial imagery analysis software group. Interfaced with cross-functional team to prioritize software enhancements and resolve software/hardware integration issues. Required software enhancements were successfully integrated on time and on budget. • Supervised a test and integration lab containing 15 workstations. Ensured hardware/software configurations were current. Worked with IT department to resolve technical issues and reduce computer down time. Removed unused government equipment, which saved $3,000 in maintenance and auditing costs per year. • Responded to operational and software integration issues from military installations worldwide. Interfaced with software team to quickly resolve up to 10 issues per month. • Supported 2-week final test event at military installation to verify software functionality. Installed and configured workstations and trained military users on new enhancements. Addressed user questions and concerns and captured input for possible future work. Presented issues found at daily meeting to users and senior military leadership.

London, Gb

Actively participated in business development for BAE Systems by working on multiple proposals, identifying new business opportunities, and maintaining company compliance with CMMI processes. • Coordinated multi-team demonstration of capabilities for potential customer. Interviewed military unit to gain better understanding of current and future needs from user perspective. Reported findings helped leadership identify business capture strategy. • Oversaw development of Technical Volume and over 300 Basis of Estimates (BOEs) on successful mission planning proposal. Reviewed documentation for accuracy and completeness and provided authors guidance to improve clarity of design. Maintained progress metrics for senior management. Established and updated Microsoft SharePoint website to easily share information among internal and external teammates. • Developed over 50 BOEs for 3,600-page successful imagery library proposal. Identified tasks and worked with inter-disciplinary teams and management to develop hour estimates and justifications. Served as Systems Engineering representative for final review phase.• Demonstrated prototype functionality to government evaluators for multiple proposals. Created an automated test script that was executed at the final presentation for a mission planning proposal. • Demonstrated company compliance to the highest CMMI level standards for recertification, which positioned company to continue to bid on larger projects.

London, Gb

Precision 3D Modeling System: Integrated software suite that allows military units to identify precise coordinates and generate 3D models of targeted cityscapes. Software creates target and navigation products for end-to-end mission planning. • Led redesign effort to upgrade 3D modeling software interface to Microsoft ribbon, focusing on grouping common features to make the interface more user-friendly. Collaborated with software team to identify and resolve limitations from current software architecture. Upgrades reduced 3D modeling time by 10%. • Participated in all aspects of development life-cycle. Analyzed and tracked customer requirements. Spearheaded design development for most enhancements, focusing on usability and reducing product creation time. Verified and validated functionality to ensure software met or exceeded customer requirements. Implementation of large enhancements allowed users to reduce product creation time by 20%.

London, Gb

Mission Planning Framework: Software platform providing a common mission planning environment that military units can customize with specific aircraft modules. System integrates weather, threat, weapon, and map data to reduce combat mission planning time. • Led modeling and simulation performance test effort to benchmark multiple software versions. Worked collaboratively with multi-site team to define test suite requirements. Created and executed timed tests across 3 software versions. Demonstrated 15% time savings with final software version.• Coordinated all bi-monthly software reviews as part of Agile development cycle. Attended reviews and provided feedback to make software more user-friendly. Executed test procedures for each iteration in accordance with Capability Maturity Model Integration (CMMI) Level 5 processes. Documented software problems and possible enhancements for future work. Performed quality assurance testing to verify software fixes.

London, Gb

Autonomous Vehicle Capability: Research and development project creating a ruggedized mission planning system for use in the field. System designed to transport supplies and soldiers utilizing an autonomous vehicle capability. • Infused research process best practices to facilitate successful design, development, and delivery of a critical autonomous vehicle capability. Efforts strategically positioned the company for follow-on work.

Master Of Business Administration (Mba), Information Systems

Bachelor Of Science (Bs), Systems Engineering