Ryan Eagan Email & Phone Number

Mclean, Virginia, US

• Responsible for the business and financial operation of a national immigration law firm.
• Assessed firm’s financial health and cut yearly expenses by 25% by reorganizing operations within the firm, reducing fixed and discretionary expenses, and refocusing expenditures on areas with the highest likely return.
• Introduced systems for tracking data to better understand the firm’s progress against key performance indicators (KPIs). Utilized data to evaluate progress towards goals on a monthly basis and adjusted operations as.

Richmond, Virginia, US

• Consulted for the world's largest credit union that serves over 9 million military members and their families. Managed a range of projects in the Digital division focused on member communication strategies, process.
• Reduced credit union’s operating costs by $20 million over 2 years by spearheading an enterprise-wide initiative to convert letters to email notifications. Gathered and analyzed requirements needed for each line of.
• Reduced call volume to contact center by 90,000 calls / year by improving visibility of internal transfers to credit cards for members. As product owner, translated stakeholder needs into business priorities, crafted.
• Identified insights into member’s saving behavior by executing the credit union’s first Behavioral Economics pilot project. Led cross-functional team of 12 to implement pilot project - defined, documented, and managed.
• Reduced call volume to contact center by 50% during and after unplanned mobile application outages by re-engineering communication processes and automatically informing members of outage resolution. Defined project.

Richmond, Virginia, US

• Increased account revenue by $750,000 over 2 years by adding 2 consultants to my Statement of Work (SOW) based on the quality of my relationship with the client and the quality of my delivery. In addition, monitored.

Richmond, Virginia, US

• Worked with a billion-dollar profession services firm that provides best practice insights and technology products and services to businesses worldwide.
• Collaborated with cross-functional team, including Subject Matter Experts (SMEs) and Program Management Office (PMO) personnel, to identify and develop current and target state business process diagrams and data.
• Expanded functionality of automated testing framework deliverable by 15% by identifying gaps and prioritizing operational needs to target the most important functionality upgrades. Tested framework enhancements and.

London, GB

• Geospatial Intelligence (GEOINT) Data Repository: Software suite of integrated commercial off-the-shelf products that consolidates multi-intelligence sources into a single repository. Application provides the GEOINT.
• Developed software test plan and schedule to establish, monitor, and report key milestones and deliverables. Analyzed and generated verification descriptions for 200+ requirements that detailed the software test.
• Established collaborative partnership with prime contractor counterpart. Coordinated with counterpart to assess client needs and update software test approach, plan, and schedule as project issues and scope.
• Executed test procedures for prime contractor and customer for 2 software releases. All software requirements were successfully verified and software releases were approved for installation at customer site.

London, GB

• Developed and taught Introduction to Excel for Analysis classes for 250 students nationally. Received 99% positive student feedback and anecdotal evidence from students that the skills I taught improved work efficiency.

London, GB

• Precision Geopositioning System: Precision geopositioning application that integrates with commercial and government image viewers to display and manipulate a diverse set of image types. Application allows military.
• Coordinated and led 2-day customer software design review for military staff from multiple locations. Prepared and presented enhancement designs and software capabilities to senior military leadership. Demonstrated.
• Managed and tested software/hardware integration activities. Reviewed software documentation for technical adequacy, modified documentation to make it more user-friendly, and led team of engineers to implement finished.
• Identified potential areas of testing and integration process for optimization. Implemented process improvements that streamlined test documentation, which increased testing efficiency and decreased baseline and.
• Trained and mentored new employees. Instructed employees on software workflows and project processes. Worked with management to define new employee responsibilities.

London, GB

• Precision Geopositioning System: Precision geopositioning application that integrates with commercial and government image viewers to display and manipulate a diverse set of image types. Application allows military.
• Project liaison to commercial imagery analysis software group. Interfaced with cross-functional team to prioritize software enhancements and resolve software/hardware integration issues. Required software enhancements.
• Supervised a test and integration lab containing 15 workstations. Ensured hardware/software configurations were current. Worked with IT department to resolve technical issues and reduce computer down time. Removed.
• Responded to operational and software integration issues from military installations worldwide. Interfaced with software team to quickly resolve up to 10 issues per month.
• Supported 2-week final test event at military installation to verify software functionality. Installed and configured workstations and trained military users on new enhancements. Addressed user questions and concerns.

London, GB

• Actively participated in business development for BAE Systems by working on multiple proposals, identifying new business opportunities, and maintaining company compliance with CMMI processes.
• Coordinated multi-team demonstration of capabilities for potential customer. Interviewed military unit to gain better understanding of current and future needs from user perspective. Reported findings helped leadership.
• Oversaw development of Technical Volume and over 300 Basis of Estimates (BOEs) on successful mission planning proposal. Reviewed documentation for accuracy and completeness and provided authors guidance to improve.
• Developed over 50 BOEs for 3,600-page successful imagery library proposal. Identified tasks and worked with inter-disciplinary teams and management to develop hour estimates and justifications. Served as Systems.
• Demonstrated prototype functionality to government evaluators for multiple proposals. Created an automated test script that was executed at the final presentation for a mission planning proposal.
• Demonstrated company compliance to the highest CMMI level standards for recertification, which positioned company to continue to bid on larger projects.

London, GB

• Precision 3D Modeling System: Integrated software suite that allows military units to identify precise coordinates and generate 3D models of targeted cityscapes. Software creates target and navigation products for.
• Led redesign effort to upgrade 3D modeling software interface to Microsoft ribbon, focusing on grouping common features to make the interface more user-friendly. Collaborated with software team to identify and resolve.
• Participated in all aspects of development life-cycle. Analyzed and tracked customer requirements. Spearheaded design development for most enhancements, focusing on usability and reducing product creation time..

London, GB

• Mission Planning Framework: Software platform providing a common mission planning environment that military units can customize with specific aircraft modules. System integrates weather, threat, weapon, and map data to.
• Led modeling and simulation performance test effort to benchmark multiple software versions. Worked collaboratively with multi-site team to define test suite requirements. Created and executed timed tests across 3.
• Coordinated all bi-monthly software reviews as part of Agile development cycle. Attended reviews and provided feedback to make software more user-friendly. Executed test procedures for each iteration in accordance with.

London, GB

• Autonomous Vehicle Capability: Research and development project creating a ruggedized mission planning system for use in the field. System designed to transport supplies and soldiers utilizing an autonomous vehicle.
• Infused research process best practices to facilitate successful design, development, and delivery of a critical autonomous vehicle capability. Efforts strategically positioned the company for follow-on work.

Master Of Business Administration (Mba), Information Systems

Bachelor Of Science (Bs), Systems Engineering