Ryan Eardley Email & Phone Number

Worldwide, Oo

Green Bay, Wi, Us

Promoted from intern to Director to improve customer experience while increasing operational efficiency. Develop and execute on cohesive digital strategy, which requires earning support of all business lines and executive team to fund investments, build team, choose and partner with vendors and implement sound technology architecture.⬧ Designed, built and implemented 50+ processes and integrations spanning all business units, including omni-channel account opening solutions for business and retail banking, mortgage, consumer lending, business and retail credit cards, small business lending, commercial loans, investment accounts and trust accounts.⬧ Implemented digital learning management system and developed role-based / persona-based self-paced learning journeys.⬧ Awarded Most Innovative Banks, Independent Banker, 2019.⬧ Manage staff of 10 Salesforce administrators and developers. Implemented software development lifecycle validated by the OCC banking regulatory body.⬧ Implemented new website that allowed prospects to connect with sales staff with ease while greatly improving SEO rankings and overall brand image.⬧ Conduct interviews and maintain relationships with executive teams in Retail, Wealth Management and Commercial to identify business needs or challenges.⬧ Lead vendor selection initiatives, including vendor due diligence and contract negotiations.⬧ Enhanced DevOps processes with automated deployment pipeline.⬧ Created and maintain website roadmap.⬧ Expanded customer self-service functionality: lead generation, case management, scheduling an appointment, ordering currency or requesting a credit limit increase, submitting travel notices, and more.⬧ Increased digital engagement with automated marketing journeys.⬧ Author job descriptions. Conduct interviews and manage hiring process. Establish career growth plan for developers.⬧ Created summer internship program and formed partnerships with 3 universities for software developer.

Green Bay, Wi, Us

Hired to improve ability to report on mortgage applications by integrating Bank’s mortgage origination system (Encompass) and Salesforce using the Encompass Rest APIs and event notification system.⬧ Gathered business requirements, created user stories, implemented solution and conducted testing. Ensured information in Salesforce from 3rd-party system was accurate at all times.⬧ Wrote using Postman to understand APIs and Apex Code to integrate to systems. Developed lightning components to initiate sync and a RestResource in Salesforce to accept real-time events from Encompass.⬧ Wrote automated tests and deployed code using ClickDeploy.⬧ Educated senior management team that initial Salesforce that was implemented prior to working at Nicolet made significant errors in the data model. Explained need to convert from Salesforce Sales Cloud to Salesforce Financial Services Cloud. Assisted in successfully implementing incredibly complicated conversion in 2019, which accelerated Nicolet’s digital transformation initiatives.⬧ Enabled mortgage pipeline data and reporting to be available to entire Bank to make better business decisions.

Grand Rapids, Mi, Us

Appleton, Wi, Us

Tutor for peer students at Lawrence University in the following classes:Investment TheoryFinancial LiteracyIndustrial OrganizationFood Ethics

Worldwide, Oo

Hired to assist in forensic accounting investigation involving $10M+ in life insurance fraud. Analysis of where $10M in stolen frauds went and identification of any assets that could have been recouped by client was used in court testimony.⬧ Created database of all bank accounts and bank transactions by processing bank statements using OCR technology.⬧ Created hierarchical categorization for each transaction, with parent categories being Asset or Expense. Used database to identify transfers to and from accounts as Defendant attempted to launder funds.⬧ Developed automated and auditable analysis by learning advanced Excel techniques.

Frisco, Texas, Us

Part of 16-member intern team that assembled and operated a 38,000 sq. ft. merchandise store at the 2015 PGA Championship, store drove record sales numbers that eclipsed $8 million.Operated customer service; dealt with PGA of America VIPs (players, past presidents, members of the board, etc.) to ensure appropriate discount was awarded.Team Lead for Merchandise Express Tent during tournament week; managed up to 20 volunteers at a given time.Delegated specific roles to volunteers based on skillset; POS, line control, inventory management, customer service. Embraced 80-100 hour workweeks under time constraints in a fast-paced environment.

Bachelor'S Degree, Economics

High School