Ryan Edge Email & Phone Number

Pittsburg, Ks

Pittsburg, Kansas

Cable, internet, and phoe installation and repair

Dslam Provisioning, Network troubleshooting with Field Techs, Inband Management

• Provide a weekly case review and assistance on all analyst cases over 5 days old to maintain SLA's.• Provide remote support of Window XP and Linux systems from inbound calls.• Initial troubleshooting/configuration of Cisco, Netgear, and/or Dlink, network equipment.• Provide On-call support outside of the 7am-7pm business hours for 3 weeks at a time.• Provide on the spot training and mentoring for analysts’.• Capture and review POS logs to determine cause and resolution for customer issues from a Command line prompt.• Provided VeriFone, Gilbarco, and Dresser-Wayne Point of sale configuration for loyalty programs.

Grand Prairie Tx

• Build customer servers to desired specifications. • Configure customer requested Raid for servers.• Created user profiles in Active Directory and assign desire security levels for customers.• Create and assign GPO's to users profiles based on access level.• Preconfigured Netgear or Cisco Routers and VPNs for customers.• Install and Configure Anti-virus protection and needed exceptions.• Shipping, ordering and receiving for the IT hardware department.• Maintain accurate inventory count for the hardware department.• Assist with configuration of network for PCI compliance.• Order, install, and configure off-site backups through Mozy Pro.