Product Process Support Engineer
Current-Support commercial success in the pre-sale environment by defining technical solutions and ensuring delivered solutions meet customer expectations-Serve as technical-commercial liaison supervising complex projects, reviewing customer specifications, and setting product performance expectations.-Work directly with customers operators, engineers, and managers to ensure their complete satisfaction.-Provide installation services and customized training to customers.-Document customized lists of spare parts.-Provide application engineering services in either an installation or billable services environment.-Prepare for field visits to understand every option and feature of an order and be prepared to make customers successful with the product in every aspect of their ownership experience.-Confidently troubleshoot any problem remotely or on-site and stay with the issue to resolution.-Instructs customers in the operation and maintenance of the system.