Ryan Edmonds Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

St Louis, Missouri, United States

Wildwood

Manage transactional risk, and offer clients specific investment, life, and health products for a variety of financial needs. Responsible for day to day management, operations, and financial needs based client consulting in Wildwood, MO. Our team's goal is to bring world class legendary banking service to our community by making banking easy and convenient for our clients. We partner with commercial, business, and mortgage bankers to offer a full suite of financial services to help customers reach their financial goals.

Wildwood

Responsible for day to day management, operations, and financial needs based client consulting in Wildwood, MO. Our team's goal is to bring world class legendary banking service to our community by making banking easy and convenient for our clients. We partner with commercial, business, and mortgage bankers to offer a full suite of financial services to help customers reach their financial goals.

Clayton, Mo

Responsible for day to day management, operations, and sales at our main banking center. Work closely with branch manager and a team of 12 to insure our customers receive legendary banking service. We bundle innovative world class financial products with the convenience of both traditional banking, and cutting edge technology. Also partner with experts in Commercial, Investment, Trust, and Mortgage lines of business to help make our customers' financial goals become their financial reality.

Clayton, Missouri

As the Retail Training Coordinator for Central Bank of St. Louis I manage training needs, coordinate training logistics, and facilitate a wide variety of training programs. I work primarily with retail employees at our 15 branch locations who range from the entry to the management level and beyond. I also train and coordinate bank-wide initiatives including: regulatory and compliance topics involving consumer/commercial lending, mortgage, cash management, correspondent banking, as well as other departments. I am active in both operations and sales, where I’m responsible for writing and managing procedures using digital mediums while also creating innovative ways to motivate employees to reach their maximum potential. Much of my time is spent conducting sessions that range from 15 minute webinars to multi-week classes in topics like Sales Certification, Product Knowledge, Personal Banking, Banking Systems, New Product Roll Out, IRA Essentials, Effective Referrals, Leading a Winning Sales Team, and many other topics. This wide range of topics, duties, and areas that I touch gives me great insight into intricacies of finance, and allows me to build rapport and relations with Executive and Holding Company personnel as well as with entry level staff, and those just beginning their careers in this exciting field.

As a Training Specialist I have the opportunity to teach newly hired bank representatives the fundamentals of banking and customer service. I also cross-train representatives in the various retail banking skill-sets listed below. I am responsible for constructing lesson plans and teaching classes of up to 12 individuals for 1-4 weeks. Topics covered include customer service, product information, loan servicing, C.A.R.E. Service to Sales and online banking. In addition to teaching I am also responsible for creating, maintaining, updating, and troubleshooting online training manuals and documents for the skill groupings mentioned above using Microsoft Office, Docutools, and Sharepoint.

St. Louis, Mo

My move to the Leaders in Motion team in September of 2008 allowed me to take on a wide range of projects and assignments including supervisory coverage for various teams within the Commerce Bank's contact center, manning an agent helpdesk and resolving customer complaints escalated through that channel. I also was a member of the team involved in extensive testing of Commerce’s upgrade to Phase IIB of our advanced Integrated Voice Response system.

St, Louis, Mo

My promotion to Online Banking Team Lead in spring of 2006 enabled me to be responsible for various aspects of agent coaching; the resolution of escalated customer issues; a variety of tracking and reporting functionality; as well as managing and composing delicate responses to written, complex, complaints and inquires.

St. Louis, Mo

My promotion to Online Banking E-mail Correspondent late in 2003 represented a creation by contact center management of the first agent dedicated solely to e-mail inquires. I was responsible for answering thousands of incoming e-mails from multiple channels including: general web correspondence; secure online banking messages sent by retail and commercial customers; messages sent by branch representatives to a dedicated e-mail box; as well as online bill pay incident inquires. I was also responsible for creating and maintaining a canned response/knowledge base for other representatives’ use when they were tasked with supporting this aspect of customer contact.

St. Louis, Mo

As a telebanking specialty representative I was responsible for handling customer inquires related to both general customer service and Online Banking functionality and troubleshooting.