In this role I've developed a deep and complete knowledge of user billing, risk evaluation and management, policy adherence and account accessI work closely with users of the platform to ensure their issues and concerns are handled and rectified efficiently and also help them avoid these issues occurring in future encouraging users retention and company growth over timeOver my career with Wix I've had the opportunity to be added to projects such as;GDPR deletion project: Handling permanent deletion requests of users data within GDPR guidelinesRisk Escalations: Handling Risk case escalations where additional knowledge and investigation is required to decide whether or not restrictions placed on users are warrantedPolicy Training: Trusted with training new staff in confidential company policy and processes regarding the handling of sensitive user cases

• Ensuring my team know our daily targets and driving them each day to make sure that the companies overall targets are met for the end of year.• Knowing the companies visions and values and living them daily through my work and actions with both my team and the guests that are welcomed through our doors every day.• Driving sales every day and making sure that every guest is offered the best value for money and that they leave us fulfilled with their time with us.• Guaranteeing customer retention within the business.• Working strategically with our Irish marketing team to guarantee the smooth running of events such as movie premieres and private screenings.• Strong focus on making sure that stock levels were sufficient and that any special requirements for events were met in a timely fashion.• Handling the administrative aspects for the business in terms of office work.• Liaising with film booking to guarantee the smooth running of daily show times and to avoid overlap between regular showings and private showings/events.• Maintenance of the projection facilities within the building.• Working at other locations that were not my normal site and dealing with the challenges that may arise when taking over another team that may not be familiar with me.• Dealing with customer queries and complaints and making sure that they were dealt with and that they ended with the customer feeling satisfied with the result.

• Being the first point of contact for our guests and offering them the pinnacle of guest service on a day to day basis.• Greeting, dealing with and handling a wide array of guest queries and coming up with innovative and quick solutions to help them along their way and so that they can continue to enjoy their experience with us.• Processing card/cash transactions and offering the best value for money to all of our guests.• Liaising with management so that I know our focuses for the shift at hand and what areas and KPI's I need to focus on to keep in line with the companies bigger vision for the future.• Ensuring guest retention with us by showing them that they are paying for an exceptional experience with us and not just a service.• General upkeep of the building and facilities throughout the course of the shift.• Ensuring that the guest is WOW'ed by their visit by utilizing skills I gained through thorough training with Odeon and also by using key interpersonal skills I developed over time.• Developing strong community relations in the area by offering a signature service that the company believes is at the heart of everything we do.• Knowing the companies visions and values and living them very day through my work and actions.