Ryan Edwards Email & Phone Number

I am currently employed at Inspired Gaming Group as a Remote Support Engineer. This involves supporting approximately ten thousand devices in the UK and Ireland. My main role is to efficiently diagnose the issues which may arise by applying standard fix procedures where possible or escalating to appropriate resources when necessary, in a time sensitive fashion. As a team, we work within the SLA's meaning that we need to be able to work dynamically with the ability to prioritise tasks to ensure… Show more I am currently employed at Inspired Gaming Group as a Remote Support Engineer. This involves supporting approximately ten thousand devices in the UK and Ireland. My main role is to efficiently diagnose the issues which may arise by applying standard fix procedures where possible or escalating to appropriate resources when necessary, in a time sensitive fashion. As a team, we work within the SLA's meaning that we need to be able to work dynamically with the ability to prioritise tasks to ensure that the contracts held between our company and the ones in which we deal with are met. I am currently a Tier 2 engineer due to many promotions during my time in this role as of my consistent approach and quality of work.Responsibilities:• Maintaining a technical understanding of the Inspired Gaming product base.• Following a daily work allocation to identify daily service incident priorities.• Assigning service incidents and efficiently diagnosing, fixing and escalating service incidents in accordance to customer SLA agreements.• Using own initiative to identify key daily priorities.• Maintaining a close understanding of Service Level Agreements (SLA)• Communicating with various people over the phone to resolve issues they may be having with their software.• Working closely with Operation Support and the 2nd Line Product Incident Team to maintain a consistent approach to SLA Management.• Positive attitude and a polite approach when contacting the sites.• The ability to work on my own initiative to identify priorities, troubleshooting/fault finding skills. Show less

During my time at this job the responsibilities and activities I had to conduct included checking the orders to ensure that the books that had been chosen were correct, once the orders has been checked there was a simple task of packing up all the orders in the right boxes, and placed on a conveyor. In some circumstances the orders would come up as incorrect therefore I then had to find the location code from the ‘picklist’ and I would then go to the end of the warehouse where the books were… Show more During my time at this job the responsibilities and activities I had to conduct included checking the orders to ensure that the books that had been chosen were correct, once the orders has been checked there was a simple task of packing up all the orders in the right boxes, and placed on a conveyor. In some circumstances the orders would come up as incorrect therefore I then had to find the location code from the ‘picklist’ and I would then go to the end of the warehouse where the books were located also known as ‘the racking’, where then I would have to search for the code on the racks of books and find the specific book which was missing from the order. I did many overtime hours during my time at this job, this involved being in charge of tables and collecting all the orders and making sure they are located to the right tables. Show less

I first started to work here by covering shifts for a friend as he was ill, he later left and his job was offered to me as I already understood and carried out the roles well. Whilst working there my roles in each shift consisted of preparing pre workout and protein shakes, ordering stock and carrying out stock checks at the start and end of each shift, I also had to ensure the gym was clean and hygienic. I enjoyed this job but in the end the manager of the gym could not afford to hire me… Show more I first started to work here by covering shifts for a friend as he was ill, he later left and his job was offered to me as I already understood and carried out the roles well. Whilst working there my roles in each shift consisted of preparing pre workout and protein shakes, ordering stock and carrying out stock checks at the start and end of each shift, I also had to ensure the gym was clean and hygienic. I enjoyed this job but in the end the manager of the gym could not afford to hire me anymore therefore, he had to let me go. Show less

Two sisters food group are a company who own many different factories in many countries and produce an assortment of things. The factory that I worked in is a factory that produces chicken for many different companies such as KFC and Tesco. My role while working there varied quite often, to start I was a QC ‘quality control’ which meant I ensured that the quality of the product being produced reached the necessary standard. I then moved to the holding chill where I had to ensure that the crates… Show more Two sisters food group are a company who own many different factories in many countries and produce an assortment of things. The factory that I worked in is a factory that produces chicken for many different companies such as KFC and Tesco. My role while working there varied quite often, to start I was a QC ‘quality control’ which meant I ensured that the quality of the product being produced reached the necessary standard. I then moved to the holding chill where I had to ensure that the crates were filled to the right weight and then print off an appropriate label and stick it on the crate, also in this section I worked in the room where the crates were kept before being sent off. I had to stack the crates in the appropriate area and make sure the right amounts were on the pallet. I was occasionally moved to the knife where I had to cut off any bone fragments off of the chicken fillet. I have also worked in other places around the factory, tidying up and doing other small tasks. In the time I worked there my role varied often to either help other sections if they were short staffed or whilst doing overtime in sections that didn’t end until a later time. Show less