Ryan Einarson Email & Phone Number

Newmarket, New Hampshire, United States

Dover, Nh

• Develops high-level planning to meet year-end project goals.• Onboards customers through webinars to help them understand key concepts in their digital platform in an effort to retain their business.• Trains team members on various products in an effort to provide knowledgeable support to customers. (Key topics include: general product knowledge, troubleshooting, and best practices.)• Logs support tickets in CRM for tracking and reporting purposes. Support ticket data is then reported in order to present key issues and resolution times.• Records, edits, and produces a wide variety of tutorial videos.• Has designed and animated e-learning presentations using Articulate 360 for clients.• Has assisted in leading a help desk year-round and through critical peak seasons.

Manchester, Nh

• Worked with EdTech startups to ensure that their business and market development needs were met.• Assisted in broadcasting educational webinars for potential customers.• Designed various print media including banners, flyers, brochures, and business cards, in addition to a suite of book covers.• Managed a small help desk and assisted customers by phone and Intercom.• Managed bookstore relations by providing ISBNs, handling POs, and ensuring deliveries were made.• Supported sales staff in uploading data along with entering and updating leads and customers in Salesforce.

Bachelor Of Fine Arts (B.F.A.), Illustration

Bachelor Of Arts