Regional Service Delivery Director - Americas
Current
Mar 2023 - Present
AeroLeads people directory · profile
Ryan Eppenbaugh Email & Phone Number
Regional Service Delivery Director - Americas
at
HAVI
1 work email found
@searshc.com
3 phones found area 224 and 847
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Regional Service Delivery Director - Americas
Location
Hoffman Estates, Illinois, United States
Company size
Who is Ryan Eppenbaugh? Overview
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Quick answer
Ryan Eppenbaugh is listed as Regional Service Delivery Director - Americas at HAVI, a company with 2378 employees, based in Hoffman Estates, Illinois, United States. AeroLeads shows a work email signal at searshc.com, phone signal with area code 224, 847, and a matched LinkedIn profile for Ryan Eppenbaugh.
Ryan Eppenbaugh previously worked as Director, Member Technology at Transformco and Director of Information Technology, Corporate Desktop Support at Sears Holdings Corporation. Ryan Eppenbaugh holds Bachelor Of Science In Operations Management, Operations Management from Devry University.
Company email context
Email format at HAVI
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{first}.{last}@searshc.com
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AeroLeads found 1 current-domain work email signal for Ryan Eppenbaugh. Compare company email patterns before reaching out.
Profile bio
About Ryan Eppenbaugh
IT professional with 25+ years of experience in IT infrastructure and operations. Experienced leader in managing globally diverse insourced and outsourced infrastructure teams. Strong background in desktop support & engineering, service desk, vendor management, and contract negotiations. I take pride in building trust and improving the partnership with our business teams, clients, and vendors and leveraging these relationships to build strategic process improvements. Highly focused on identifying opportunities that drive improvements in efficiency and customer satisfaction while closely managing overall costs for the company.
Listed skills include Service Delivery, It Service Management, Vendor Management, It Management, and 31 others.
Current workplace
Ryan Eppenbaugh's current company
Company context helps verify the profile and gives searchers a useful next step.
Havi
10 roles
Ryan Eppenbaugh work experience
A career timeline built from the work history available for this profile.
Director, Member Technology
Responsible for all corporate and retail desktop engineering and support. This included executive support and our mobility engineering and support teams. Transitioned from our outsourced managed service partner to supporting our infrastructure with internal resources. Responsible for managing all hardware assets and software licensing throughout the.
Apr 2018 - Dec 2022
Director Of Information Technology, Corporate Desktop Support
Outsourced all infrastructure services to a 3rd party managed services provider. Retained critical resources to maintain knowledge and service levels. Responsible for managing the vendor relationship and desktop services teams both onshore and offshore. Transitioned to Service Now for our ITSM tool. This transition enabled us to drive improvements in.
Apr 2012 - Mar 2018
Systems Manager Desktop Support Services
Managed desktop support services for the Sears Corporate campus, field offices, distribution centers, call centers, and data centers. Responsible for a staff of 30+ on-site and remote desktop engineers that supported 30k desktops, virtual machines, and printers at hundreds of locations throughout the United States. Responsible for managing vendor.
Aug 2010 - Mar 2012
Global Service Delivery Manager
Global desktop support manager responsible for level2 and level3 support for Baxter International. This was an outsourced managed services agreement. Managed support teams in North America, Latin America, and Bangalore, India. Responsible for meeting all contractual service level and customer satisfaction metrics and achieving all financial goals on the.
Aug 2008 - Jul 2010
Client Services Manager
Managed all network and desktop support contracts and support staff in the Chicago Land area. Responsible for managing a team of 24 direct reports which included driving overall development, training, and certifications for the team. Engaged in all outsourcing contracts and provided on-site management during implementation and post implementation for.
Aug 2000 - Jul 2008
Service Delivery Coordinator
Managed day to day service delivery for desktop break/fix contracts in Wisconsin and Illinois. Responsible for ensuring service level agreements were met. Worked closely with our project management offices and was the primary escalation point for all support related issues. Also worked closely with the Client Service Manager on managing staff and vacation.
Aug 1998 - Jul 2000
Area Service Lead/Laptop Program Coordinator
Managed service delivery for all desktop support contracts in Wisconsin, Illinois, Kentucky, and Indiana. Responsible for first level trouble shooting and break/fix service requests. This included ordering and tracking parts required for onsite engineers to ensure we met or exceeded service level agreements and client satisfaction targets.Managed the.
Aug 1997 - Jul 1998
Call Center Team Lead
Team lead for dispatch, call entry, and parts ordering for our call center. Primary point of contact for escalation and managing technical problems. Assisted manager with scheduling resources for a call center of 100+ agents. Responsible for training agents and managing the call center voice system.
Aug 1995 - Jul 1997
Call Center Agent
Responsible for logging end user service requests, ordering parts, and dispatching customer service engineers.
Aug 1994 - Jul 1995
Team & coworkers
Colleagues at HAVI
Other employees you can reach at havi.com. View company contacts for 2378 employees →
AT
Alice Tan
Colleague at HaviKlang, Selangor, Malaysia, Malaysia
View →
SB
Stefan Bosmans
Colleague at HaviAntwerp Metropolitan Area, Belgium
View →
MI
María Isidro
Colleague at HaviLas Palmas De Gran Canaria, Canary Islands, Spain, Spain
View →
JA
John Aladin Malasique
Colleague at HaviCalabarzon, Philippines, Philippines
View →
SD
Sarinya Dangsuwan
Colleague at HaviBangkok, Bangkok City, Thailand, Thailand
View →
AI
Ahmad Izhharuddin Ahmad Zaidi
Colleague at HaviKuala Terengganu, Terengganu, Malaysia, Malaysia
View →
BL
Benedikt Loggen
Colleague at HaviDinslaken, North Rhine-Westphalia, Germany, Germany
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MS
Mario Schoone
Colleague at HaviCologne Bonn Region, Germany
View →
CZ
Chu Zhen Sheng
Colleague at HaviShah Alam, Selangor, Malaysia, Malaysia
View →
YC
Yvonne Cadava-Stevens
Colleague at HaviMission Viejo, California, United States, United States
View →
Alice Tan
Colleague at HaviKlang, Selangor, Malaysia, Malaysia
View →
SB
Stefan Bosmans
Colleague at HaviAntwerp Metropolitan Area, Belgium
View →
MI
María Isidro
Colleague at HaviLas Palmas De Gran Canaria, Canary Islands, Spain, Spain
View →
JA
John Aladin Malasique
Colleague at HaviCalabarzon, Philippines, Philippines
View →
SD
Sarinya Dangsuwan
Colleague at HaviBangkok, Bangkok City, Thailand, Thailand
View →
AI
Ahmad Izhharuddin Ahmad Zaidi
Colleague at HaviKuala Terengganu, Terengganu, Malaysia, Malaysia
View →
BL
Benedikt Loggen
Colleague at HaviDinslaken, North Rhine-Westphalia, Germany, Germany
View →
MS
Mario Schoone
Colleague at HaviCologne Bonn Region, Germany
View →
CZ
Chu Zhen Sheng
Colleague at HaviShah Alam, Selangor, Malaysia, Malaysia
View →
YC
Yvonne Cadava-Stevens
Colleague at HaviMission Viejo, California, United States, United States
View →
1 education record
Ryan Eppenbaugh education
FAQ
Frequently asked questions about Ryan Eppenbaugh
Quick answers generated from the profile data available on this page.
What company does Ryan Eppenbaugh work for?
Ryan Eppenbaugh works for HAVI.
What is Ryan Eppenbaugh's role at HAVI?
Ryan Eppenbaugh is listed as Regional Service Delivery Director - Americas at HAVI.
What is Ryan Eppenbaugh's email address?
AeroLeads has found 1 work email signal at @searshc.com for Ryan Eppenbaugh at HAVI.
What is Ryan Eppenbaugh's phone number?
AeroLeads has found 3 phone signal(s) with area code 224, 847 for Ryan Eppenbaugh at HAVI.
Where is Ryan Eppenbaugh based?
Ryan Eppenbaugh is based in Hoffman Estates, Illinois, United States while working with HAVI.
What companies has Ryan Eppenbaugh worked for?
Ryan Eppenbaugh has worked for Havi, Transformco, Sears Holdings Corporation, Unisys Corporation, and Unisys.
Who are Ryan Eppenbaugh's colleagues at HAVI?
Ryan Eppenbaugh's colleagues at HAVI include Alice Tan, Stefan Bosmans, María Isidro, John Aladin Malasique, and Sarinya Dangsuwan.
How can I contact Ryan Eppenbaugh?
You can use AeroLeads to view verified contact signals for Ryan Eppenbaugh at HAVI, including work email, phone, and LinkedIn data when available.
What schools did Ryan Eppenbaugh attend?
Ryan Eppenbaugh holds Bachelor Of Science In Operations Management, Operations Management from Devry University.
What skills is Ryan Eppenbaugh known for?
Ryan Eppenbaugh is listed with skills including Service Delivery, It Service Management, Vendor Management, It Management, Information Technology, Team Leadership, Management, and Process Improvement.
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