Ryan Erdely Email & Phone Number

Yellowstone National Park

Tasked with training and development of team members with little to no front desk experience. Proven guest service satisfaction through Unifocus scores on a monthly basis. Schedule staff to maximize guest service while staying within corporate set budgets. Work closely with other Department heads to ensure guest satisfaction throughout resort. Ensure accurate billing profile for groups and individual reservations. Work closely with Operations management to implement new security standards for guest and employee safety as well as asset protection. Attended and facilitate Department head meetings. Attended location safety meetings to ensure all safety procedures were being followed. Assisted with interviewing, hiring, and training of in-season promotions. Work closely with Group Tour department to ensure accurate reservations and billing. Interacted with Field HR to make certain all Human Resources laws were being followed in this diverse setting.

Customer service and sales of wireless devices. Remain up-to-date on latest technology and solutions applicable to company products to ensure customer satisfaction. Able to troubleshoot problems with malfunctioning products. Evaluate and maintain complex customer accounts and billing profiles. Educate customers in the cutting edge technology in a class room/workshop setting. Maintain above par storewide appearance. Held a 100% inventory shipping and receiving accuracy. Consistently met company inventory goals. Increased sales through competent training of fellow Customer Service Representatives.

Train new servers and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocol.Monitor dining room to ensure optimal guest experiences. Work with individual servers to improve overall performance. Answer guest inquires and resolve issues promptly and appropriately.