Ryan Ernst Email & Phone Number

Missouri, United States

Stamford, Connecticut, US

• A Software Support Engineer that works with the IT-SOC team to support the many applications that Charter runs on its internal network for development, monitoring, or communications.
• Run maintenance reboots, patches, and upgrades for several application.
• Complete access requests and decommissions for several applications’ user access.
• Create documentation for common processes and configuration specs for supported applications.
• Help start up and decommission applications that are needed for the internal network.
• Monitor applications and server statuses that are related to reported issues or changes.

St. Louis, MO, US

• Will be using and analyzing the Software-as-a-Service Enterprise System(ES) from SKYGEN, that the company uses for many of it's business processes. I was responsible for production support, documentation, testing, and.
• Responsible for implementing SKYGEN Enterprise System (ES) quarterly releases, including coordination and/or execution of preliminary and detailed impact analysis of all system changes with business owners, IT, and.
• Responsible for system configuration, coordinating mass updates, and change requirements
• Develop data/test scripts used for automated and manual testing scenarios for use in facilitation/execution of smoke testing, regression testing, and User Acceptance Testing (UAT) of ES releases
• Triage and report issues found during release testing and ensure readiness for production
• Participate in organization-level strategic initiatives as well as operating system process-based initiatives

St Louis, Missouri, US

• A consultant that will learn and understand a client’s organization process. Using multiple tools and programs to create analysis and descriptions of the client’s computer system and present possible resolutions for.
• Created training material with definitions of the PII and talked with newly hired teammates on the procedure for Security Reviews.
• Analyze Databases to identify and mark the PII within.
• Created Business Process Document of our team’s Security Review process to deliver to the client.
• Coordinate with the team on having tasks assigned and track the progress that we are delivering.Client Org Chart & Onboard – Internal projects for Daugherty team members to use to help create value within the company.
• Tasked with making wireframes for the user stories to be passed on to the Developer to build.

US

• Check in clients’ devices to be repaired while making proper notes for repairing the device, following Geek Squad standards.
• Repair clients’ computers by running diagnostics, security scans, and system updates, removing unnecessary programs, and troubleshooting and resolving original issues.
• Communicate with clients to obtain additional information for repairs as needed or discuss possible resolutions.
• Train new hired agents on Geek Squad procedures, practices, and troubleshooting techniques.
• Assist customers and coworkers with resolving questions related to Best Buy products.

Alpharetta, Georgia, US

• Inform electronic retail store employees about the latest HP products and information.
• Traveled to multiple electronic retail stores and educated customers on HP products compared to competitors.
• Discussed various products with retail employees to expand product knowledge.
• Participated in weekly conference calls to discuss sales and promotional items with team.
• Demonstrated HP printers and computers functionalities to customers.

Bachelor'S Degree, Management Information Systems, General

Associate'S Degree, General Studies