Ryan Evans Email & Phone Number

Houston, TX, US

Austin, Texas, United States

• Helpdesk Support, Ticket management for hardware (including mobile devices), software, and network issues.
• Provide remote support through TeamViewer for > 400 employees across the U.S. and Canada.
• Use of JIRA Service Desk to create workflows and automations to reduce response times and meet SLAs timely.
• Create Service Desk Projects for other departments to improve functionality and handling of tasks within their teams.
• Create documentation via Confluence for users and admins to reference in assistance with troubleshooting and task completion. Perform quarterly backup testing for essential company resources and create documentation.
• Onboarding and offboarding tasks, which includes account creation/configuration, adding to DL’s/SG’s for access, license assignment, and more.

Austin, TX

• Helpdesk Support/Ticket Management for desktop, laptop, printer, application, and network issues
• Provide remote support through GoToAssist for all on-site, off-site and contract staff
• Administrate Windows server environment – account creation/deletion, security group management, computer asset management, GPO management
• Manage HyperV server – create and decommission virtual workstations and servers, update virtual hardware as necessary
• Manage Veeam Backup and Replication software – create and manage backup, backup copy, and replication jobs per SOP requirements
• Manage administration and study initiation/maintenance for an established Clinical Trial Management System (Simple CTMS)

Houston, Texas Area

• Primary RoleIT Support
• Troubleshoot solutions for common office IT problems.
• Manage Active Directory and Exchange Console.
• Manage all security-related access-control codes, alarm codes and office keys.
• Responsible for maintenance/upkeep of inventory of over 30 PCs, 2 Industrial Printers, 7 Laptops, and 65 iPads.
• Software installation and configuration in prepping new PC’s for employee use.

Houston, Texas Area

• Installed low voltage wiring for Security Systems, Fire Systems and CCTV.
• Was responsible for wire runs and terminations.
• Constructed mobile trip alarm units known as “minutemen” consisting of solar panels, microwave beams and wireless transmitters functioning as one unit.
• Assisted in basic software for PnuSoft Software Inc., subsidiary of Modern Systems Concepts.

Houston, Texas Area

• Used software such as Webtrends and Google Analytics to analyze Halliburton web traffic.
• Created web traffic reports used to improve marketing techniques and strategies.

Bachelor Of Science (B.S.), Interdisciplinary Studies (Business)

Education record