Ryan Evans Miol Email & Phone Number

Wardle, GB

Manchester Area, United Kingdom

Manchester, England, United Kingdom

• As a Customer Operations Manager at KeolisAmey Metrolink (KAM), I have the unique opportunity to provide excellent customer care while maximising revenue generation. Collaborating closely with the Head of Customer.
• Managing, coaching, and developing teams to enhance revenue protection and customer service.
• Providing support and guidance to achieve high standards and KPIs.
• Building effective relationships with Trade Unions.
• Conducting risk assessment and compliance activities in line with safety standards.
• Ensuring clear communication and support mechanisms within the team.

Manchester Area, United Kingdom

In my role as a Customer Network Manager, I lead and coach the staff of the customer contact centre, ensuring exceptional customer service and efficient resolution of complaints within service level agreements. I excel in providing real-time travel information to passengers through diverse channels like social media, website updates, public address.

Manchester, United Kingdom

Stockport, United Kingdom

Key roles / responsibilities:Overachieved order/sales targets, supporting the business to achieve itsstrategic plan for profitable and sustainable growth in recurring sales and newbusiness.Managed the entire sales process to ensure delivery against key performancemetrics, with a strong emphasis on new business sales while expanding keyaccounts.Developed a.

Bury

Working as a sales and collections manager overseeing a team of 10 collections agents. Ensuring weekly and monthly KPI's are being met by all members of the team, addressing any performance that fell short of agreed objectives, approving credit applications and ensuring all documentation was compliant and correct.