Led a 200+ member organization, overseeing the development and execution of supply chain strategy,resolution of complex customer issues, and implementation of network-wide process improvements.Key Achievements:• Implemented supply chain strategies focused on order transparency and incident reduction thatimproved customer NPS for large parcel orders by more than 200%• Launched Wayfair’s first VIP supply chain team reducing order incident rate for top customers,executives, celebrities & VIPs by 40%

Led the US and EMEA logistics organization, overseeing global fulfillment and final mile carrier network.Managed 3PL procurement, ongoing operations, and new program development.Key Achievements:• Established a new US fulfillment partner, improving capacity, while reducing costs by 25% andtransit times by 150%• Championed the creation of an innovative shipping portal for merchants, forging strategicpartnerships with industry leaders (UPS and USPS), and negotiated exclusive discounts of upto 60% off shipping rates

• Design, implement and oversee the Asia expansion/implementation strategy• Directly oversee 3PL procurement, partner performance management, pricing development, contract negotiations, operational process design, technical integration and operational excellence.• Hire, onboard, train & lead a team of operational managers based across the US and Asia• Spearheaded opening of Wayfair’s first Asia field office (Hong Kong), along with multiple warehouses across China and Southeast Asia

• Managed cross-functional team of >60 individuals to acquire, construct and implement warehouses and distribution centers across the US. • Grew domestic warehouse footprint from 1 to >30 in two years.

• Developed and implemented strategies to optimize rider demand and driver supply.• Analyzed driver/rider data to detect fraud, as loss prevention manager• Recruited and on-boarded regional drivers• Managed payroll processing for all Boston drivers

• Traveled to worldwide field offices regularly, to evaluate performance in areas of operations, financials, adherence to policies and procedures, and sales model

• Managed the global logistics for a large multinational corporation with 14 worldwide locations. • Assisted with transfer pricing, international taxation, export compliance and aided in an ERP implementation.

• Handled relations with customers, distributors, and vendors on six continents. Responsible for export and document compliance, letters of credit, AES filing, product classification & other associated activities.

• Assisted companies with export compliance and helped them develop strategies on how best to enter specific international markets.