Ryan Feldbauer, Bpm Email & Phone Number

Melbourne, Fl, Us

Melbourne, Florida Area

- Project manager to implement new software for quote configuration and contract creation- Project manager for development and issue resolution opportunities for the Operations department- Acting Product Owner (3 Software Applications used by the Sales department)- Process improvement and documentation standardization

Melbourne, Florida Area

- Project Manager for a customer-focused onboarding program for new service activations- Process and solution development for sales and operations- Key analysis and documentation drafting for business operations, drafting several SOPs

Melbourne, Florida Area

My experience at Satcom Direct (SD) has been exhilarating. Business Aviation is a new industry with incredibly talented and experienced people. SD's focus has been on connectivity solutions for business aviation aircraft and is becoming a full solution provider. At SD, customers come first, and that makes the job very fulfilling.My role as Sr. Inside Sales Representative has helped me grow in the following ways:* Subject-Matter Expert - My base of technical, sales, and operational knowledge has increased exponentially. If people have questions or need something done, I always find a way.* Leadership - Teaching new employees about our product/service offerings; guiding them in the early stages of their development to ensure their success.* Customer Relations - Solving customer problems, concerns, frustrations, etc., in a professional manner. Working proactively by reviewing customer accounts and implementing positive changes to save them money and enhance their experience working with SD.

Melbourne, Florida Area

An industry-leading satellite communications company staffed with smart, hard-working professionals.

Provided direct support to the Sales Team for the entire Asia-Pacific Region.Partnered with account managers to ensure their sales goals were met and the division was successful­- Regional Experience includes: Asia-Pacific, Middle East, North Africa, Sub-Saharan Africa, and Central America/Latin America.­- Thoroughly prepared quotations with RF communications equipment configurations based on a written/verbal technical specification­- Employed sharp and rapid problem solving skills to find alternative solutions to meet deadlines ­- Proficient in contract language and fulfillment, payment terms (to include Letters of Credit), and INCO terms to enhance proposal offerings and simple order negotiationsManaged projects for competitive trials and new product demonstrations for international deployment­- Led structured cross-functional kick-off meetings to initiate the project, assess and allocate resources, and determine feasibility­- Motivated fellow individual contributors to complete their tasks when faced with short deadlines and troubleshooting dilemmas­- Attended a live product demonstration in Morocco in 2011Coordinate customer visits for sales and training programs­- Arranged hotel, rental car/personal transport, while facilitating a prompt meeting upon their arrival and departure at the airport­- Organized a full agenda, welcome gifts, meeting spaces, special considerations ­- Interdepartmental communication required for coordinating customer presentations (product/finance/FMS, etc.)Proficient in SharePoint, Excel, Word, Agile, Siebel CRM, Adobe Pro and limited experience with Oracle CRM

Rochester, Ny

Provided direct support to the Sales Team for the Middle East and Africa. Regional exposure included: APAC, Middle East, North Africa, Sub-Saharan Africa, and Central and Latin America

Rochester, Ny

Educated and Certified on Export Compliance through the S.I.A.: Export Controls, License Applications, Exemptions, the Role of Government, Foreign Espionage Hazards. (SIA: Society of International Affairs)Maintained a low percentage of ‘Return Without Action’ (RWA) for export license submissions by continuing to adapt to new State Department rules. Licenses include Temporary Export for Demos and Trials (DSP-73) and Permanent Export (DSP-5) for sales order and technical data transfers.Booked and created sales orders using CRM and back-office tools such as QAD, Siebel and AGILELogistics experience with The Port Group (freight forwarder in Jamaica, NY) to include international trade briefings, a warehouse tour and a visit to CustomsRegional exposure includes Latin America (CA/LA), Continent of Africa, Western Europe, Australia, Middle East