Ryan Fick Email & Phone Number

Bclc

Kamloops, British Columbia, Canada

Contracted out to: British Columbia Lottery Corporation (BCLC)The British Columbia Lottery Corporation is a Canadian Crown corporation that manages all legal gambling (AKA gaming) products in British Columbia including lottery tickets, casinos and online gambling. It is based in Kamloops, with a secondary office in Vancouver. It consists of three business units: Lottery, Casino and eGaming. Its annual revenues exceed CDN $1.6 billion. It has 890 directemployees. Its service providers, who run casinos on its behalf under contract, have an additional 8,300 employees.

Kamloops, British Columbia, Canada

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Skyway West is a Vancouver based Business Internet Service Provider offering Bonding, Failover, Business ADSL, Cable, Full Duplex Fibre, and Network Solutions to businesses across Canada, as well as Private Networking to clients in the USA. Skyway West are Wide Area Network experts, with a focus on connecting LANs to the Internet since 1996.

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Skyway West is a Vancouver based Business Internet Service Provider offering Bonding, Failover, Business ADSL, Cable, Full Duplex Fibre, and Network Solutions to businesses across Canada, as well as Private Networking to clients in the USA. Skyway West are Wide Area Network experts, with a focus on connecting LANs to the Internet since 1996.

Langley

I worked at Fraser Highway Brewmasters 1 day a week since 2000 with a brief hiatus for about 5 years.My main duties were:-Supervising the Store (Managing Appointments, Cleaning & Organizing)-Making Wine, Beer, Coolers & Ciders-Customer Service & Sales

Vancouver, Canada Area

Lululemon Athletica Inc. is a self-described yoga-inspired athletic apparel company, which produces a clothing line and runs international clothing stores from its company base in VancouverAreas of focus: - Configure iPod touch’s & iPad Mini’s for Mobile POS roll-out - Perform diagnostics & troubleshooting of hardware & software issues via remote desktop software (VNC, RDP & SCCM) - Ticket issues via IBM Tivoli Live & prioritize queue

Burnaby

Vivonet is a Software as a Service (SaaS) Provider that processes millions of transactions every month for customers in the restaurant industry across Canada and the United States. As one of the fastest growing technology companies in North America, ther mission is to enable, acquire and organize the world’s retail transactions into the world’s most trusted source of retail performance information.They deliver to customers of all sizes integrated, completely configurable enterprise applications that are easy to learn and use. Vivonet’s on demand transaction enabling applications can be up and running in weeks or days – not the months required by traditional client-server software. Through our acquisition and organization of transaction data, our customers see real, tangible ROI immediately.They are 100% dedicated to the success of our customers. That is why more restauranteurs trust their vital customer and sales data to Vivonet than any other restaurant transaction data management company in the world.

White Rock

NewGen is a customer service driven IT company that has over 12 years of experience configuring, monitoring, maintaining & supporting servers and network infrastructure for businesses and not-for-profit organizations.My position requires that I work with clients to help support their IT needs. This involves following template procedures, sourcing out answers on my own & also working with my fellow piers within the company. I started at NewGen as a Tier 1 Call Center TSR. A few of my duties include: - Answering incoming calls & E-mails to make tickets for client’s issues - Working tickets that are in my queue & escalating as needed Tickets include such issues as: - Operating System User Profile Issues - Troubleshooting Hardware & Software based issues for most programs found in an office environment Both on local PC’s & Thin Clients that we remotely manage or talk through over the phone - Manipulating local PC & Server based (Active Directory) User Accounts - Managing user based policies (Active Directory) - Configuring User Accounts within Microsoft Exchange - Setting up & Managing NTFS & Network Shares for both Files & Printers (Including User Permissions) - Wired & Wireless Firewall/Router (Print Server) Configuration - Scanning & cleaning Viruses & Malware from off of clients PC’s (Malware Bytes, ComboFix, MSE, Sophos, SEP) While employed by NewGen, I have worked with the following: - Operating Systems - Windows 98(SE)//ME/XP/7 (32&64Bit), MS 2000/2003/2008R2 Server (32&64Bit), DOS & Macintosh OS X+. - Business Applications - MS Office (2003/2007/2010/365), ACCPAC, Shift, ComVida, Goldcare Point/Click, AIM - Internet/Intranet Applications - Web Browsers (Internet Explorer 7- 9, Firefox & Google Chrome), E-Mail (Outlook), FTP & various other utilities - Mobile Phone Support – iPhone, Blackberry & Android

New Westminster

IBBS. is a Customer Service, TSR & NOC Call Center providing services to regions across Canada, the United States & Latin America. IBBS’s mainstay covers Cablevision provided ISP Access (DOCSIS), Fiber to the home & some Dial-up.My position requires that I work with my fellow Network Operations Center T1 & T2 team mates.I started at Parasun/IBBS as a Tier 1 Call Center TSR and have worked my way up to my current position.A few of my duties include: - Shift Scheduling & Managing my team’s daily timetables - Monitoring my team’s ticket load, Managing tasks & events for fellow employees to follow-up with - Customer Service duties with our Operators i.e. Managing Networking Projects & Software change/bug notifications - Troubleshooting advanced networking issues in our customers plants - Mentoring the Junior NOC representatives While employed by IBBS, I've worked with the following:- Operating Systems: UNIX & Linux, Windows 95 Rev. A,B&C/98(SE)/NT4(S&W)/2000/ME/XP/Vista/7 & Mac OS 8.5-X- Configuring various makes & models of Routers, Switches, CMTS’s & other Network Appliances: Cisco, 3COM, Motorola, Terayon, Arris, C9, River Stone, Linksys, D-Link, NetGear, SMC, Alcatel, Netvanta- Internet Applications:Web Browsers - Internet Explorer, Firefox/Netscape/Mozilla, Opera, Safari, Google Chrome, E-Mail - MS Exchange, Outlook, Outlook Express, Entourage, Thunderbird/Netscape/Mozilla, Windows & Mac Mail, Dial-Up Networking, Config/Mac PPP, Free PPP, VPN, FTP, SCP, SSH, Telnet & various other utilities

Parasun was acquired by UNIServe Communications Corporation in June/07 Parasun was acquired by IBBS on October 08/08 IBBS. is a Customer Service, TSR & NOC Call Center providing services to regions across Canada, the United States & Latin America. IBBS’s mainstay covers Cablevision provided ISP Access (DOCSIS), Fiber to the home & some Dial-up. My position requires that I work with my fellow Network Operations Center T1 & T2 team mates. I started at Parasun/IBBS as a Tier 1 Call Center TSR and have worked my way up to my current position. A few of my duties include: - Shift Scheduling & Managing my team’s daily timetables - Monitoring my team’s ticket load, Managing tasks & events for fellow employees to follow-up with - Customer Service duties with our Operators i.e. Managing Networking Projects & Software change/bug notifications - Troubleshooting advanced networking issues in our customers plants - Mentoring the Junior NOC representatives While employed by Parasun/IBBS, I have worked with the following: - Operating Systems: UNIX & Linux, Windows 95 Rev. A,B&C/98(SE)/NT4(S&W)/2000/ME/XP/Vista/7 & Mac OS 8.5-X - Configuring various makes & models of Routers, Switches, CMTS’s & other Network Appliances: Cisco, 3COM, Motorola, Terayon, Arris, C9, River Stone, Linksys, D-Link, NetGear, SMC, Alcatel, Netvanta - Internet Applications: Web Browsers - Internet Explorer, Firefox/Netscape/Mozilla, Opera, Safari, Google Chrome E-Mail - MS Exchange, Outlook, Outlook Express, Entourage, Thunderbird/Netscape/Mozilla, Windows & Mac Mail Dial-Up Networking, Config/Mac PPP, Free PPP, VPN, FTP, SCP, SSH, Telnet & various other utilities

Extra Dimensional Creations was a Computer/Networking Consultation firm run by Jesse Harnett & myself as a side business. EDC had a customer base of approx. 50+ businesses and individuals. My duties included helping run the business, keeping all paper work and legal documents filed & kept up to date, building new PC's, Upgrading older PC's, setting up Office & Home Networks (MS Client for networks, file & printer sharing, network wire running, setting up hubs/switches) & helping clients decide what type of computer systems were right for them & their business environment. While co-running EDC, I worked with the following: - Operating Systems - Windows 95 Rev. A,B &C/98(SE)/NT4 Server & Workstation/2000/ME/XP & DOS - Business Applications - MS Works, MS Word, MS Excel, MS Access - Ethernet Networking 10/100Base-T (Running cable [Coax, UTP Cat 5/6 & Fiber], setting up hubs/switches/routers) MS Client for Networks, NetBIOS, Peer to Peer, Novel, Windows NT - Complete configurations of XT/286/386/486, Pentium/II/III/Pro/IV systems, including all related hardware, (Motherboard, CPU, Memory, Video Cards, Sound Cards, Networking, Hard Drives, CD-ROM's, Etc.) Commodore 64/128/Amiga 500-4000, Macintosh Power PC/Book, Mac Book/Pro - HTML - Extensive experience in creating content intensive & graphical intensive web pages Skills include DHTML, style sheets, tables, frames, forms, JavaScript, CGI & Macromedia Flash 4 - Graphic Applications - Deluxe Paint 2,3&4, Scala, LightWave Studio, TrueSpace 2&3, 3D Studio MAX 3, Bryce 3D, Paint, Paint Shop Pro 4&5, Adobe Illustrator 7, Adobe PhotoShop 4&5

UNIServe Online is a customer service driven ISP that offers a full range of services including: Dial-Up & Dedicated 56K, ISDN, ADSL, Web Hosting, and Server Parking My position required that I work with other Customer Service/Technical Support Representatives to cover a customer user base of approx. 50,000+ in 40+ different regions across B.C. I oversaw the technical support of approx. 15+ help desk engineers along with 4 other supervisors A few of the duties included: - Adding new users on a OpenBSD environment - Dealing with accounting/billing & commercial web issues - Answering supervisory & commercial web related E-Mail - Answering clients help, technical & commercial web support E-Mail - Answering incoming client phone calls for technical support & commercial web issues While employed by UNIServe Online, I worked with the following: - Operating Systems - UNIX (Sun Solaris, FreeBSD 3.2, OpenBSD 4.4), Linux (Red Hat 5.2, 6 & 7, SuSE 6.1), Windows 3.x/95 Rev. A,B&C/98(SE)/NT4 (W&S)/ME/XP, DOS and Macintosh OS 8.5+ - Business Applications - MS Works, MS Word, MS Excel, MS Access, Boardtown Platypus Billing System - Internet/Intranet Applications - Web Browsers (Internet Explorer 2.0 ~ 6 and Netscape 1.22 ~ 4.61), E-Mail (MS Exchange, Outlook, Outlook Express, Eudora, Eudora Pro, Netscape Mail 1.22 ~ 4.61, MS Internet Mail and Pegasus), Dial-Up Networking and Terminal software (Win95/98 Dial-up Networking, WinNT4 Dial-Up Networking, WinNT 3.51 RAS, Win3.x Dial-Up Networking, MS Dialer, Trumpet Winsock, Config/Mac PPP, Free PPP, Terminal, HyperTerminal, and PC Anywhere), FTP, Telnet, Newsreaders, & various other utilities

Imaginet has since been acquired by UNIServe Communications Corporation Imaginet was a customer service driven ISP that offered services including: Dial-Up 56K/ISDN, Web Hosting, & Server Parking. My position required that I work with other Customer Service/Technical Support Representatives to cover a customer user base of approx. 38,000+ in 28 different regions across Canada & manage a Team of approx. 15-20 TSR’s. When I was hired it was primarily based upon my ability to do Help Desk Support, I was also taking care of internal networking issues (5 Servers running UNIX, Sun Solaris, Win. NT & 20+ Terminals running Win. 3.11 & 95) and PC hardware/software issues of approx. 20+ staff members While employed by Imaginet, I worked with the following: - Operating Systems - UNIX (Sun Solaris, Free BSD, Linux), Windows 3.x/95 Rev. A&B/98/NT, DOS & Macintosh OS 7.5.1+ - Business Applications - MS Works, MS Word, MS Excel, MS Access - Internet/Intranet Applications - Web Browsers (Internet Explorer 2.0 ~ 4.01 and Netscape 1.22 ~ 4.05), E-Mail (MS Exchange, Outlook, Outlook Express, Eudora, Netscape Mail 1.22 ~ 4.05, MS Internet Mail and Pegasus), Dial-Up Networking and Terminal software (Win95/98 Dial-up Networking, WinNT4 Dial-Up Networking, WinNT 3.51 RAS, Win3.x Dial-Up Networking, MS Dialer, Trumpet Winsock, Config/Mac PPP, Free PPP, Terminal, HyperTerminal, and PC Anywhere), FTP, Telnet, Newsreaders, ICQ, and various other utilities - Ethernet Networking 10/100Base-T (Running cable, setting up hubs) MS Client for Networks, Peer to Peer Networking, Novel, Windows NT - HTML: Extensive experience in creating content intensive & graphical intensive web pages Skills include tables, frames, forms and JavaScript (I designed and maintained a portion of the tech. support web pages)

Golden Top was a computer store tucked away in the corner of the local grocery store owned and operated by said store owner. Bill was extremely busy for his small business size, customers literally poured into the store by word of mouth alone on pricing & service. The little computer section flourished from the corner of the store to expand and take over 2 FULL isles of the store While employed by Golden Top, my duties included: - Complete configurations of XT/286/386/486, Pentium systems, including all related hardware (Motherboard, CPU, Memory, Video Cards, Sound Cards, Networking, Hard Drives, CD-ROM's, Etc.) - Operating Systems - DOS, Windows 3.x/95 Rev. A&B - System & parts sales, including upgrades, and all general labor

Certificate, Computer Graphics & Video Production

Computer Animation Certificate Received, 1993 Applied Computer Graphics Received, 1993

Diploma, Computer Graphics

Activities and Societies: Computer Graphics & Computer Club

It & Mechanics