Ryan Fields, Ms Email & Phone Number

United States

Oregon, United States

Jacksonville, Oregon, United States

Upon my promotion, I have been directing the company’s internal IS Program in addition to managing a $50M client portfolio consisting of 2,000 endpoints, 800 workstations, and 700 users. In this capacity, I proactively focus on protecting organizational assets and security posture by leveraging a comprehensive understanding of strategic leadership, compliance management, risk mitigation, and security implementation. ⦁ Diversified the company’s revenue streams, including driving the generation of $125k in ARR through the implementation of extended IS service initiatives, leveraging information security and cybersecurity expertise along with a deep understanding of client’s needs.⦁ Ensured the company’s security status as a SSAE-19 (SOC2) certified Managed Service Provider. ⦁ Conducted formal security maturity level assessments for organizations against CIS Top 18/NIST 800-171 mapped to HIPAA, PCI DSS, CMMC 2.0 frameworks, developing plans of action and milestones (POAM) to guide organizations in risk remediation.⦁ Routinely advised vCIOs and TAMs regarding client security posture according to various frameworks to detect and rectify any risky policies and procedures.⦁ Led risk management and security meetings with executive leadership, informing critical data-driven decision-making.⦁ Served as the point of contact for junior engineers and helpdesk technicians, facilitating knowledge sharing and information centralization to support seamless operations and quality service consistency. ⦁ Elevated awareness of information and cybersecurity best practices as a guest speaker routinely invited to local information security seminars with up to 50 attendees.

Medford, Oregon Area

I was hired to a newly established position to reinstate regularly scheduled onsite visits with MSP clients and ensure their optimal operations. I managed thorough assessment processes encompassing client software validation, billing reports, systems monitoring, and preparation of data-based recommendations.⦁ Diversified the company’s revenue streams, including $125k in ARR by leading the launch of the company’s new 3CX (VOIP) system, modernizing the existing legacy telephone system, and enabling remote operations.⦁ Cultivated trustworthy customer relationships by providing excellent Damage Control services, improving customer satisfaction and consequently retention. ⦁ Ensured timely and accurate information availability by directly supporting engineers and helpdesk technicians, expediting customer issue resolution.

Central Point, Or

In a dual role of driving the program and modernizing the IT infrastructure, I substantially improved the operational, financial, and administrative efficiencies of the organization. In this role, I also managed two direct reports and 25-30 volunteers while spearheading talent development and speaking at kids’ camps. ⦁ Conducted a thorough situational assessment to adequately design, develop, and deploy the most applicable information system, database, applications, networks, and security while ensuring adherence to the Church’s priorities and budgets. ⦁ Played an instrumental role in introducing, implementing, and optimizing Live Streaming for the Church to enhance community engagement and experience.⦁ Leveraged automation and SaaS solutions to efficiently manage daily operations, and ad-hoc projects, distribute workload, and monitor progress.

Medford, Oregon Area

Medford, Oregon Area

Master Of Science - Ms, Cybersecurity

Geography, Geographic Information Science And Cartography