Striving to protect our cloud environment and all that lies within.

Support and manage the Oracle Service Cloud network infrastructure at 35+ datacenters around the globe, utilizing a wide range of technologies including F5, Cisco, Juniper, McAfee and Arbor. Responsibility covers the entire range of activities from architect & engineering to deployment, change management, as well as daily support and operations.• Build/Support/Maintain a VPN infrastructure utilized by over 2000 concurrent end users • Designed and built a network out-of-band environment currently housing AAA authentication, cloud monitoring, bastion services, and a host of tools utilized by cross functional teams.• Security contact for the design and deployment of DDOS protection, web proxy, and threat detection services. Continue to be closely involved to onboard support engineers, facilitate operations and support, and drive overall improvements.• Designed and deployed the IPv6 firewall/router and VPN configuration that allowed for the migration of several cloud services to IPv6

• Diagnose and troubleshoot customer site issues including, but not limited to, network connectivity, workstation and environment, application installations, and centralized application deployment tools such as Citrix and Microsoft Terminal Services• Utilize the RightNow CX application to handle customer incidents and follow through to resolution• Focus on customer satisfaction, positive relations and communication

• Japan Service Management team role, responsible to support SAP ERP 6.0 Customer Service and Logistics (CSL) applications that are utilized by the customer to process all of their CSL operations, including the key business functions: Order, Shipping and Billing• Customer facing role, providing 1st and 2nd level support services for business critical applications in a fast-paced, ever-changing, massive corporate environment• Primary support contact for a warehouse Automated Storage and Retrieval System (ASRS) utilized at one of P&G’s largest manufacturing plants in Japan• Operate in a multilingual environment. Act as the bridge between local Japanese speaking key customers and a wide range of back-end support teams located in various regions around the globe• Utilize ITIL strategies on a daily basis to protect the business and assure continuity by following and enforcing effective change, incident, and problem management processes• Facilitate and assist the business to run extensive quality assurance testing prior to applying any major updates to the production system. Coordinate with global development teams to address and fix any problems found

• Managed and supported the customers business-critical domestic data network that included both WAN and LAN environments encompassing two major global offices, five manufacturing plants, fifteen sales offices, and twenty-six warehouse/distribution centers located throughout Japan• Primary support contact for all P&G Japan domestic network-related services including problem and incident resolution, change requests, ongoing maintenance and troubleshooting, as well as project management for local network initiatives• Managed an extensive group of hardware vendors, 3rd party contractors, carriers and providers in a multilingual, multicultural environment• Worked closely with global network team members to apply defined corporate standard designs and configurations, following proper ITIL change management protocol to assure business continuity for the customer• Directly interact with key business stakeholders to handle new requests, resolve problems, and provide consultation regarding IT services that could potentially help the business• Regional contact for the Asia Pacific region to provide on-the-ground input and feedback to the global Project Management Office during the development of global initiatives designed to provide new and improved services to the customer • Performed control self-assessment audits, developed disaster recovery plans and provided feedback to the business to help drive improvement in areas that were found to be at risk• WAN services include ATM, ISDN, L2 Wide-Ethernet, MPLS and point-to-point VPN. Cisco Routers: 7200, 3600, 2800, 1800, 1700, 7500• LAN services include Cisco Catalyst Switches: 4500, 5500, 6500, 3700, 2900, 1900 series (CatOS and IOS) • WLAN services include: Cisco Aironet 1100, 1200 series with LEAP, CKIP • Experience with IP Telephony, Cisco CallManager

• Provided IT support and training to the General Motors Asia Pacific President and Senior Executives • Managed the IT preparation and provided onsite support for GM-Japan automotive events, audio/video teleconferences, and Senior Management meetings• Responsible for user training and support for an Asia Pacific Executive Collaboration website used by Senior Executives, HR representatives, and Business Planners• Single point of contact for all Executive IT needs including: remote connectivity to Lotus Notes email and corporate intranet, new technology “coaching”, problem troubleshooting, software installation and PC updates, data backup, PDAs, handhelds and mobile phones, as well as home support

• Provided IT system support at several multinational corporate clients in a wide range of industries ranging from R&D and engineering to financial and investment firms • Installed, configured and maintained Windows NT 4.0 and Windows 2000 servers and clients in a multilingual environment • Responsible for the operations of a VUE testing center • Installed and configured Windows Domain PDC, BDC and member servers, Checkpoint Firewall-1 & SonicWall PRO and DMZ firewalls, workgroup switches/hubs, printers, VPN and RAS• Provided both on-call as well as onsite end user support for PC hardware, Windows OS, Microsoft Office applications, PDAs and a wide variety of user productivity applications.• Interfaced with local vendors to procure hardware to meet client specifications