Ryan Fleckney Email & Phone Number

United Kingdom

Brighton, England, United Kingdom

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In this position, I employ sound leadership skills to manage the team’s24 hour rota on Repair for multiple services and networks within a network control environment for Ethernet repair, and oversee customer experience, regularly engaging and updating clients, and collaborating with other parts of BT on the repair journey to deliver customer satisfaction. I use appropriate level of technical language for receiving stakeholders, lead the repair of the mobile phone network from inception… Show more In this position, I employ sound leadership skills to manage the team’s24 hour rota on Repair for multiple services and networks within a network control environment for Ethernet repair, and oversee customer experience, regularly engaging and updating clients, and collaborating with other parts of BT on the repair journey to deliver customer satisfaction. I use appropriate level of technical language for receiving stakeholders, lead the repair of the mobile phone network from inception on the 21C core and tails, and mentor others within the group to assist in the repair and functionality of customer traffic and equipment while dealing with many high level escalations through to resolution.I also actively participate in new projects with new equipment brought onto the network.Key Highlights:• Quickly learning, training and supporting colleagues on new products.• Writing and sharing knowledge based training documents.• Demonstrating in depth technical knowledge across multiple transmission networks (new and old) and sharing this using coaching techniques to support and set direction for fellow colleagues.• Promptly restoring and providing exceptional customer service in a timely and quality manner. • Thoroughly investigating root causes of issue and preparing data for reporting to senior management, service management and some external customers.• Continuously driving continuous improvement to deliver more cost effective and efficient services and respond positively to changes affecting individuals and teams. Show less

During this time, I maintained proficiency in a vast knowledge of Cisco, Tellabs, and Huawei to reduce mobile traffics, provided expertise in network functions by building point-to-point services across BT networks, and collaborated with other staff from BT to restore network services daily.I keenly monitored layer 3 IP issues on the mobile network while promptly resolving to lots of faults, performed thorough inspections on the BT network and end-user equipment to ensure safe traffic… Show more During this time, I maintained proficiency in a vast knowledge of Cisco, Tellabs, and Huawei to reduce mobile traffics, provided expertise in network functions by building point-to-point services across BT networks, and collaborated with other staff from BT to restore network services daily.I keenly monitored layer 3 IP issues on the mobile network while promptly resolving to lots of faults, performed thorough inspections on the BT network and end-user equipment to ensure safe traffic transfers, and acted as the first point of contact for decision making for users while facilitating timely resolution of technical issues.I also provided training to technical users on new applications and processes to ensure excellent customer services, and demonstrated the ability to cope in work paced challenging environment while maintaining an eye on customer experience.Key Highlights:• Successfully troubleshot ongoing BT Network issues, including mobile phone traffic, to bring the site back into compliance.• Determined the severity of problems by regularly reporting to appropriate technical staff to determine the root cause analysis and correction.• Ensured all services are done within 5 hours before compensation.• Actively engaged in highly technical jobs and training programmes. Show less

As a BT Location Manager, I closely monitored equipment and staff to provide a safe working environment, and paid great attention while coordinating the auditing of BT’s estates by consistently maintaining 100% accuracy.I collaborated with lots of BT stakeholders to ensure the effective installation of the 21CN network, consistently checked work performance and quality assurance to ensure BT’s guides and processes are correctly accessed, and leveraged exceptional communication and… Show more As a BT Location Manager, I closely monitored equipment and staff to provide a safe working environment, and paid great attention while coordinating the auditing of BT’s estates by consistently maintaining 100% accuracy.I collaborated with lots of BT stakeholders to ensure the effective installation of the 21CN network, consistently checked work performance and quality assurance to ensure BT’s guides and processes are correctly accessed, and leveraged exceptional communication and people management skills while coordinating with internal and external contractors.I also promptly responded to customer queries and saw all problems encountered to a resolution by highlighting any new processes to ease work, and assisted manager with management meetings and evaluation of different management levels within BT.Key Highlights:• Maintained professionalism by ensuring the successful installation of BT’s buildings and 21CN. Show less

During this time, I showed the ability to explain technical concepts to users and management by identifying and reacting to changes before managers and engineers, and communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.I successfully handled different clients and systems simultaneously to resolve various equipment issues, provided immediate and reliable support to junior employees to enable then to… Show more During this time, I showed the ability to explain technical concepts to users and management by identifying and reacting to changes before managers and engineers, and communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.I successfully handled different clients and systems simultaneously to resolve various equipment issues, provided immediate and reliable support to junior employees to enable then to perform technical duties smoothly, and liaised with managers while arranging staff assessments and meetings.I displayed significant versatility and flair of adaptability while managing the busy schedules of managers, and acted as the primary source of contact from all levels across the business and public.Key Highlights:• Administered daily operations to ensure policies were adhered to while managing projects.• Effectively and efficiently organised and prioritised workloads to ensure timely delivery of jobs. Show less

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