Ryan Fleckney Email & Phone Number

Brighton, England, United Kingdom

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• In this position, I employ sound leadership skills to manage the team’s24 hour rota on Repair for multiple services and networks within a network control environment for Ethernet repair, and oversee customer.
• Quickly learning, training and supporting colleagues on new products.
• Writing and sharing knowledge based training documents.
• Demonstrating in depth technical knowledge across multiple transmission networks (new and old) and sharing this using coaching techniques to support and set direction for fellow colleagues.
• Promptly restoring and providing exceptional customer service in a timely and quality manner.
• Thoroughly investigating root causes of issue and preparing data for reporting to senior management, service management and some external customers.

• During this time, I maintained proficiency in a vast knowledge of Cisco, Tellabs, and Huawei to reduce mobile traffics, provided expertise in network functions by building point-to-point services across BT networks.
• Successfully troubleshot ongoing BT Network issues, including mobile phone traffic, to bring the site back into compliance.
• Determined the severity of problems by regularly reporting to appropriate technical staff to determine the root cause analysis and correction.
• Ensured all services are done within 5 hours before compensation.
• Actively engaged in highly technical jobs and training programmes. Show less

• As a BT Location Manager, I closely monitored equipment and staff to provide a safe working environment, and paid great attention while coordinating the auditing of BT’s estates by consistently maintaining 100%.
• Maintained professionalism by ensuring the successful installation of BT’s buildings and 21CN. Show less

• During this time, I showed the ability to explain technical concepts to users and management by identifying and reacting to changes before managers and engineers, and communicated thoroughly with client representatives.
• Administered daily operations to ensure policies were adhered to while managing projects.
• Effectively and efficiently organised and prioritised workloads to ensure timely delivery of jobs. Show less

Gcse

Education record