Ryan Fleming Email & Phone Number

Create new jobs, contracts, proposals, and purchase orders in the company database/tracking spreadsheets via master excel files. Order material for various jobs via email to sales representatives across many vendors. Maintain company’s bid activity on Building Connected (Website) to ensure bids are submitted from project managers, updates and relevant drawings are inserted into corresponding internal folders. Frequent processing of entering change orders/EWA’s while keeping the RCO log file updated with changes. Assist project managers with calculations on takeoffs as well as obtaining price quotes for material/labor.

Run various reports, resolve issues with subcontractors, assist the superintendent with communication between various levels of company/government personnel. Take meeting notes, log and research punch lists, research “RFI’s” (Request for information) submitted in Procore company system. Review changes to blueprints/sketches and maintain strong connection with City of Jacksonville to ensure no delays occur.

Compose individual file folders (Physical & digital) for each recently signed contract with TotalHome Roofing, fill out specified fields of an N.O.C. (Notice of Commencement), notarize it, scanand upload it to contractor’s cloud website in a created “Package”. Apply for roofing permit viapaper/county website portal, build the rest of the physical folder with product approval papers,disclaimers, include copies of the physical permit for the job, and place in designated area forproduction supervisors to obtain and begin jobs. Process change-orders and ensure appropriatepaperwork, permit, etc. aligns with revised contract.

Provide technical support to Apple (Contracted company) customers via inbound phone calls fullyremote (Work from home; necessary equipment provided by employer). Assist customers with needssuch as: resetting apple ID passwords, troubleshooting devices (iPhone, Apple Watch, Apple TV, AirPods,etc.) walking through setup of new devices, answering questions in regards to account security, walkingthrough initial setup, adjusting specific settings, and transferring to appropriate departments to helpwith unrelated technical issues.

Jacksonville, Florida

Process ATM mis-dispense dispute tickets, conduct chargebacks, manually fill out MS excel/MS wordletter templates for cases such as: Merchant credits, representments, provisional credits, etc. Abide byReg E statutes and strict financial regulations to ensure cardholders receive provisional credit within theallotted time frame(s), or send representment letters via integrated software program which advisesthem of the temporary credit they received during the duration of the dispute being debited from theiraccount.

Provide superb customer service to Citi Costco credit card members. Including; processing payments,reporting fraudulent charges, disputing transactions, explaining how interest accrues, updating databasewith personal information changes per request.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations, 4.0

High School Diploma, 4.0