Ryan Flores Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

I provide high-level customer service and establish relationships with clients via phone, e-mail, and in-person, keeping informed of the status of their repairs, process and review service adjustments, resolve client discrepancies, and manage client expectations.My solution-oriented mindset and thorough and thoughtful problem solving allowed for the implementation of a new repair setup process in Nov 2021, which included enlisting the efforts and collaboration of team members, external partners and senior management.I innovated a refined end-of-day summary e-mail template to streamline, organize, and improve communication within the team and to assist in priority setting and task management. In March 2022, I rolled out a new e-mail blast series with the goal of taking a more proactive and educational approach to supporting the technical team. These e-mail blasts promote best practices and provide regular updates to the team regarding processes.Reward recipient in Q4 2022 for outstanding work and contributions.

Toronto, Ontario, Canada

I was accountable for maintaining, managing, and auditing inventory and performing investigations to reconcile inventory discrepancies to provide an exceptional customer experience. I worked closely with Operations Experts and Operations Leads to innovate solutions to maximize efficiency and consistency. I faced many challenges when I first joined the Operations team, including handling very large shipments in a small space, dealing with the ambiguity of an ever-changing retail landscape, and being part of a small team that helps run the busiest Apple retail store in Canada. My organization skills, attention to detail and forward-thinking led me to create and implement a new barcode labeling system in our stock room, resulting in increased inventory accuracy and achievement of the company’s inventory accuracy goal of 99% in 2016, the first time the store has achieved that goal in the last 3 years. I also exceeded expectations on my 2017 Annual Review in the area of innovation and was a reward recipient for outstanding work, contributions, and innovative practices in Q1 and Q4 of 2017, Q2 of 2019, Q3 and Q4 of 2020, and Q1 and Q3 of 2021.

Toronto, Ontario, Canada

During this great career experience, I was responsible for managing and maintaining Apple's standards and guidelines within our retail store to ensure we meet global merchandising standards and provide a great internal and customer experience. I worked with, trained, and collaborated with my team of 12 specialists to implement merchandising and store model changes. I was also responsible for scheduling the team, ensuring we had good coverage and resources available to the retail team every week.My previous experience in visual merchandising, along with my attention to detail and drive for results led me to innovate a number of best practices and processes to further streamline and refine the team's workflow, including sending a daily report of tasks completed, implementing a labeling process for cables of our demo units, and utilizing existing spreadsheet software to better plan out large merchandising changes. These innovations resulted in me being a reward recipient three times throughout the duration of this career experience.

Toronto, Ontario, Canada

Taking from the Tagalog word “kuwento”, KWNTO Sounds is a company dedicated to helping you share your story through music, offering songwriting, audio engineering, music production, session editing, vocal editing, vocal tuning, and music curation services.KWNTO Sounds recently launched a playlist series on Spotify and Apple Music, focused on sharing great music by smaller, independent, or undiscovered artists. I work with a small team of music curators to create highly curated playlists based on varying themes, moods, and genres.

Toronto, Ontario, Canada

REsearch was founded and created by Toronto-based real estate investor Adriana to share what she's learned and is learning about the real estate game. Her YouTube videos range from sharing her experience in purchasing pre-construction projects, reviews of developers, and tips and tricks for anyone wanting to get into real estate.As a work-from-home video editor for REsearch, I bring Adriana's video ideas and concepts to life, which involves obtaining all recorded video content and additional/supporting materials, arranging and editing them together in "vlog style" format, and regular communication with the founder to address any issues or implement any changes before final export and publishing.In addition to editing videos, I was also involved in the initial design and implementation of REsearch's brand, including designing and pitching logo ideas, creation of a colour palette, and establishing branding guidelines.

Toronto, Ontario, Canada

I was responsible for researching and monitoring daily social media trends, curating engaging content, and participating in weekly social brainstorming meetings to support artists on the Coalition Music roster. I worked closely with the Social Media Coordinators and the VP of Marketing, Promotions, and New Media. I joined the Coalition Music team to expand and build upon my skills on the business and social media marketing side of the music industry.

Toronto, Ontario, Canada

I was responsible for performing research on potential sync opportunities for artists on the CLK Creative Works roster, working closely with David “Click” Cox, the President of CLK Creative Works. I was also tasked with maintaining an extensive industry contact database. I joined CLK Creative Works to expand and build upon my interest in syncing music for film & TV and to provide support in answering to and following up on potential leads.

Toronto, Ontario, Canada

I was responsible for providing constructive feedback and criticism for singers and artists during auditions and shows, working closely with the Hart House Music Committee. I joined the judge panel of UofT Idol as a way for me to help budding artists realize and build their talent, and during a time when UofT Idol was looking to expand its reach on campus. I took the initiative of developing a judge scoring system that addressed all aspects and areas to be scored during the competition to ensure consistency in the judgment system across all shows.

Toronto, Ontario, Canada

I was responsible for hosting, organizing, marketing, and managing monthly Open Mic shows on campus. I worked closely with the Hart House Music Committee and the Hart House production team. I joined the Music Committee at Hart House because of my big passion for music and wanted to explore ways I could contribute to the music community on campus. I faced a number of challenges during my time as a host, including attendance levels, conflict with other scheduled campus events, and overbooking due to popularity. I implemented a simple marketing strategy to promote the series using social media and posters to increase awareness and attendance of our shows. The first implementation of this marketing campaign resulted in an over 100% increase in attendance.

Toronto, Ontario, Canada

I was responsible for managing and executing all fixture, furniture, and equipment sales during the liquidation period. I worked closely with clients to negotiate deals to fit their budgets and needs. I joined the fixture management team during the difficult period of liquidation and closing down of a large retail store and faced many challenges due to the very large inventory, limited time frame, small team, and very demanding buyers. My leadership, collaboration, and organization skills helped our team to attract loyal and returning buyers and to close all deals on schedule.

Toronto, Ontario, Canada

I was accountable for providing reliable and accurate inventory counts daily, working closely with the visual merchandising and logistics teams. I joined the Instocks Team Member after being recognized for the accuracy and attention to detail I paid to my work. I faced many challenges due to a large amount of inventory involved and the fluctuation of inventory levels and shrink. Because of my team leadership skills, I was often tasked with leading the Instocks Team when the Team Leader wasn’t present, which included delegating of tasks, performing deeper investigations into inventory discrepancies, and aggregation of inventory data.

Toronto, Ontario, Canada

I was responsible for executing multiple merchandising plans and visual displays per day to ensure an exceptional guest experience and an accurate representation of available products. I joined Target during the period when they were expanding into the Canadian retail landscape, and was part of the team that helped to build the Target Stockyards location from the ground up. My work ethic, attention to detail, and leadership resulted in me receiving special recognition as an Outstanding Team Member in February 2014.

Toronto, Ontario, Canada

I was responsible for co-hosting a live radio show focused on highlighting new and up and coming local artists, including topic discussions, conducting interviews, speaking with call-in listeners, and hosting special contests. I was part of a small team that helped launched The Ground Level Show, a brand new music-focused and independently-run radio station. Additional contributions include coordination of guest appearances, preparation of show outlines, and branding.

Toronto, Ontario, Canada

I was accountable for consulting directly with the Marketing Director, project managers and the executive team and collaboratively developing marketing campaigns and initiatives to increase engagement and participation.I joined Enactus University of Toronto during a transitionary period from its previous brand, SIFE University of Toronto, and was presented with the challenge of rebranding the organization and maintaining continuity across various media platforms.My contributions resulted in me achieving the 2012-2013 Certificate of Excellence in Marketing & Design award and 2012-2013 Project Member of the Year award.

Professional Sound & Business - Studio Production Major

Ontario College Certificate, Independent Music Production

Graduate of Independent Music Production Program at Seneca@York campus from January 2013 to August 2013; 4.0 GPA

Bachelor Of Science (B.Sc.), Life Sciences

Activities and Societies: Enactus University of Toronto, Hart House Music Committee

Ontario Secondary School Diploma (O.S.S.D.)

Activities and Societies: Website Design Team (2007-2010), Environmental Club (2010), Leadership Team (2008-2009)