Ryan Forest Email & Phone Number

Seattle, Washington, Us

• Experience developing and maintaining Java based Microservices built in SpringBoot and deployed in Amazon ECS• Experience designing, building and deploying CI/CD pipelines from scratch using Jenkins, Terraform, Docker, Bitbucket, Artifactory to automate the building, promotion, testing and deployment of Java microservices and associated AWS infrastructure• Experience writing scripts using boto3 and python to help automate provisioning and configuration of AWS resources in addition to terraform configurations

Boston, Ma, Us

• Experience developing and implementing new features and functionality for SIP back-end infrastructure using C, Java, Perl, PHP, and Asterisk dialplan language (C wrapper)• Familiar with continuous integration systems/services such as svn, git, GitHub, Sourcetree to manage, test and deploy code• Experience setting up, testing and updating development servers/environment for local testing of features/patches before QA• Frequent use of Splunk to create analytics and alerts to better understand and track the results of changes made to applications• Use IntelliJ IDEA for writing, managing and debugging of Java code • Good understanding of Maven for Java project and package management• Ability to trouble shoot platform issues across many levels such as application, server and network • Experience working solo on proof of concept projects for new internal services or products being considered for development• Experience looking in to Asterisk source (C) to identify bugs and and create patches to accommodate new functionality • Frequent building and maintaining of inter-departmental APIs using Java

Boston, Ma, Us

• Troubleshoot and isolate platform issues affecting multiple customers and provide developers with thoroughly troubleshot ticket with possible causes for issues• Work with customers to address design issues with their implementation/help to build them a setup that meets their needs• Troubleshoot in depth issues with Asterisk dial plan and applications, SIP traffic and endpoints, provisioningand deployment system, XMPP/IM back end as well as other core services• Help team members whenever possible to learn processes/technical knowledge to allow them to work through problems independently• Design and provide solutions/work­arounds to high value customers while an official solution is beingdeveloped/fixed• Point of contact between development/engineering and support for high level outages, platform impacting problems, feature requests/enhancements

Boston, Ma, Us

• Troubleshot customer issues related to proprietary platform• Was point of contact and escalation for many other support engineers with questions about customer issues,platform mechanics, etc• Handled customer and technical escalations when situation called for it and a problem needed to be resolvedquickly• Work with customers to address design issues with their implementation/help to build them a setup thatmeets their needs

• Staged 6-11 PCs/Macs a day, including imaging, software installation, software configuration, migration preparation and scheduling of migration jobs.• Migrated user data using Symantec Altiris Client Management Suite and Group Policies.• Served as point person for troubleshooting migration, deployment and software issues. • Deployed freshly migrated computers to faculty and staff through desk side deployment process

Boston, Ma, Us

• Diagnosed and resolved a variety of computer and network related issues across the campus eitherby phone or on-site visit.• Imaged PCs/Macs Using Deploy Studio and PXE Boot.