Ryan Forest Email & Phone Number

Seattle, Washington, US

• Experience developing and maintaining Java based Microservices built in SpringBoot and deployed in Amazon ECS
• Experience designing, building and deploying CI/CD pipelines from scratch using Jenkins, Terraform, Docker, Bitbucket, Artifactory to automate the building, promotion, testing and deployment of Java microservices and.
• Experience writing scripts using boto3 and python to help automate provisioning and configuration of AWS resources in addition to terraform configurations

Boston, MA, US

• Experience developing and implementing new features and functionality for SIP back-end infrastructure using C, Java, Perl, PHP, and Asterisk dialplan language (C wrapper)
• Familiar with continuous integration systems/services such as svn, git, GitHub, Sourcetree to manage, test and deploy code
• Experience setting up, testing and updating development servers/environment for local testing of features/patches before QA
• Frequent use of Splunk to create analytics and alerts to better understand and track the results of changes made to applications
• Use IntelliJ IDEA for writing, managing and debugging of Java code
• Good understanding of Maven for Java project and package management

Boston, MA, US

• Troubleshoot and isolate platform issues affecting multiple customers and provide developers with thoroughly troubleshot ticket with possible causes for issues
• Work with customers to address design issues with their implementation/help to build them a setup that meets their needs
• Troubleshoot in depth issues with Asterisk dial plan and applications, SIP traffic and endpoints, provisioningand deployment system, XMPP/IM back end as well as other core services
• Help team members whenever possible to learn processes/technical knowledge to allow them to work through problems independently
• Design and provide solutions/work­arounds to high value customers while an official solution is beingdeveloped/fixed
• Point of contact between development/engineering and support for high level outages, platform impacting problems, feature requests/enhancements

Boston, MA, US

• Troubleshot customer issues related to proprietary platform
• Was point of contact and escalation for many other support engineers with questions about customer issues,platform mechanics, etc
• Handled customer and technical escalations when situation called for it and a problem needed to be resolvedquickly
• Work with customers to address design issues with their implementation/help to build them a setup thatmeets their needs

• Staged 6-11 PCs/Macs a day, including imaging, software installation, software configuration, migration preparation and scheduling of migration jobs.
• Migrated user data using Symantec Altiris Client Management Suite and Group Policies.
• Served as point person for troubleshooting migration, deployment and software issues.
• Deployed freshly migrated computers to faculty and staff through desk side deployment process

Boston, MA, US

• Diagnosed and resolved a variety of computer and network related issues across the campus eitherby phone or on-site visit.
• Imaged PCs/Macs Using Deploy Studio and PXE Boot.