Ryan Fraley Email & Phone Number

Holbrook, Az

Proficiency with personal computers, networks, and application softwareAbility and commitment to:* Work as an integral member of a successful team* Be able to initiate methods and procedures to utilize technology in a school/district setting* Use initiative and sound judgment to complete assignments* Acquire and use managerial and technical training to better the technology department* Manage multiple jobs simultaneously* Make independent sound leadership decisions that align with the district’s mission and goals* Exercise appropriate privacy and discretion in handling confidential information* Support the district’s technology initiatives with long-term, creative solutions to 21st Century technology initiatives* Evaluate processes and procedures and determine alternate plans for the completion of tasks in the event of failure or time delay of initial implementation.Supervise Computer Services Department staff including:* Supervise Student Technologists, Computer Technologists, and Network Administrator * Assign responsibilities and work orders according to expertise and job descriptions* Verify completion of day-to-day assignments, orders, purchases, and repair services* Ensure employees have materials and training to be productive.* Submit Erate yearly* Manage the technology budget* Head the Technology Committee* Ensure the District is CIPA compliant and report * Actively pursue technology grantsImplement, manage, and support the District Technology Plan by:* Purchase of technology equipment in compliance with state and district procurement laws and accompanying the District Technology Plan.* Research effective practices and infrastructure designs* Provide input in the revaluation and rewriting of the plan in accordance with District technology goals and objectives* Work with District personnel to realize the District’s mission* Member of the District Technology Committee

Holbrook, Az

I.T. tech for the largest franchise of Denny's restaurants. Doing tech support for the restaurants and in the office, also building website, web forms and online reporting. Along with skills listed below.Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.Configuration of store equipment to connect to the Internet via modem/DSL Router.Configure software to connect to Internet application servers.Provide training to clients in the use of system and applications as related to Internet.Obtain general understanding of OS and application operations related to Denny's.Identify and correct or advise, on operational issues in client computer systems.Perform creation of new accounts using company provide software tools.Creation of email accounts and member log-in for the website.Creation and maintenance of online forms, on-boarding and other online tasks.Configuration and support for Pentaho Reporting software.Windows Server 2012 setup and deployment. Along with configuration of DHCP, Active Directory, Backups, and maintaining server health.Configuration of the corporate office's network, deployment of servers, switches, racks and other network equipment.Spearhead deployment of Google Apps for Work for the entire company, along with continued support and training of the products.

Phoenix, Arizona Area

·National Productions Coordinator analyzes and schedule incoming tasks to the appropriate department or resource for completion. ·Ensure all work will be completed on schedule and to quality standards. ·Maintains an awareness of assigned job's status to ensure all work will be completed on schedule. ·Serve as point of contact for incoming requests to the CSA department for tasks such as large SEC form conversions, conversion or printing to image (PDF), and setting up distribution groups with company software.·Used company software on a daily biases such as MS Office Suite, Profile, OnePlace, Sendd, CMS(for scheduling) and various others as needed.·Ability to multitask and work in a fast pace environment. Pleasant and professional phone communication. Communicated through multiple Instant Messenger programs daily.·Workflow and processes changed daily was able to check up with zero issues.·Work overtime as required; and·Handle additional related projects as assigned.

Scottsdale, Arizona

·Assists with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.·Performs all opening and closing procedures.·Protects and secures all company assets, including store cash.·Adheres to all policies and procedures including safety guidelines.·Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards.·Maintain a professional and friendly environment with customers, subordinates and supervisors.·Maintain sales floor to company standards to include recovery.·Assists with evaluating, recruiting, hiring, training, motivating and counseling of TEAM DOLLAR associates.·Processing of all required reports, documents, and memos.·Proficient use of available tools and technology at the store level.

Chandler, Arizona

·Answer incoming phone calls from Verizon Wireless customers.·Assisted them with any billing errors or concerns that they might have had.·Also preformed basic tier 1 troubleshooting of their cells phones to try to fix them without them need to go to tier 2.·In general I would assist them with anything on their accounts any changes the customer may need like: plans changes, features changes add/removing, billing errors, etc…

Mesa, Arizona

·As Assistant Store Manager I work closely with the store manager to make sure that daily task are being done and being done right. ·I work with him to find out my daily task then I work with the cashier in assign task to make sure they are done in the given time frame.·On the nights I close I am also responsible for balancing and counting down the cash registers, the safe and the deposit on nightly bases.·On the days I open I am also responsible for doing the office paper work that goes along with the deposit and counting the drawers and safe again to double check they are the correct amounts.·Some of my daily task are to stock the shelves, do department updates in form of semantics, recovery of the whole store before we close and most important customer service.

Tempe, Arizona

·As Dialer Administrator would work on a lot of the back end dialer stuff. Checking switches to find out line errors, fixing errors with job starts, creating jobs on different dialers from existing jobs. And other back end tasks.· As Dialer Manager I took over the Dialer Operations department and did all the task below.·As a Workflow administrator my duties and responsibilities included; Monitor real-time work flow campaigns, while utilizing computer applications to provide statistics and other related data. ·Direct supervisors and managers to adjust and maximize staffing levels. ·Inform management of agent inefficiency on the floor (example: high update times) ·Review information; attempt to find trends and opportunities in overall performance within each portfolio·Administer agent level dialer adjustments, such as agent ID removal and ID resets. ·Operate and manage a MOSAIX and a NOBLE predictive autodialing system supporting various departments ranging from Telemarketing and Collections to scripted virtual messaging campaigns. ·Record, arrange, and launch campaigns using automated messages. Eight to ten different dialer (Campaigns) were under my supervision at any given time.·Responsible for strict goals and guidelines depending on client need. Generate and structure strategies in an ever-changing environment, along with reporting results for each particular area. Used Spot point Analyst to figure out what was the best time and place to reach clients. ·Assisting in the maintenance of user workstations to ensure a constant flow of work, while maintaining the integrity of the dialing system itself.

Bachelor'S Of Science, Network And System Administration/Administrator

Activities and Societies: N/A

High School Diploma, General Studies

Activities and Societies: N/A