Ryan Frasier Email and Phone Number

Identify and communicate vehicle warranty trends on combines and self-propelled windrowersProcess warranty claims using consistent practicesReview and prepare Knowledge Objects for publication to SOURCE DatabasePerform time studies to validate accuracy of reimbursement rates to dealersAct as “Gatekeeper” for Service Bulletin consistency

Provided technical support for our dealer network on all AGCO harvesting equipmentProcessed warranty claims and worked with Warranty recovery Participated in meetings with Engineering for product development, service issues and with AGCO Sisu Power on engine related issues

Trained dealer technicians to service and diagnose problems on new machines in Hesston, KS and across North AmericaDeveloped and maintained training materials for Mid-Range tractors, both print and web-basedTraveled internationally to develop understanding of manufacturing process as well as how company works successfully abroad

Contracted to John Deere Ottumwa Works Hay and Forage FactoryCollaborated with engineers to develop enhancements for experimental hay and forage equipmentOperated and performed modifications on experimental equipment during field tests

Gained experience and worked in all areas of a John Deere DealershipDeveloped a tool and service manual computerized catalog system for service department