Ryan Frook Email & Phone Number

London, Ontario, Canada

London, Canada Area

London, Canada Area

London, Canada Area

Worked closely with the Developers and Designers to meet the goals of the business stakeholders within timelines. Facilitated requirements gathering meetings across all business units including Marketing, Sales, Human Resources, Finance, and Legal. Worked in an Agile IT environment leading scrum sessions, managing project intake and prioritized work being completed with the Executive Team. Performed all QA duties and provided training and communication upon project completion.

Toronto, On

As a Research Consultant at PKF Consulting I worked closely with many Canadian Hotel and Tourism Agencies to perform market research, benchmarking, trends analysis, and market valuation studies. Managed the Annual Trends Report which included the analysis of approximately 650 Canadian Hotel Financial Statements.

Toronto - Worldwide Reservations Office

Four Seasons Hotels and Resorts has approximately 85 Hotels and Resorts worldwide. As a Reservations Sales Specialist I worked with Travel Agents, Business and Leisure Groups, and Travelers alike to plan accomodations at any Four Seasons property. Demonstrated great knowledge of each location and the logistics to make the stay comfortable for the guest. Communicated with each hotel to coordinate guest requests including airport shuttles, celebration requests, tee-times, etc.Spent time in the Public Relations Department monitoring and interacting with the Four Seasons community through channels such as Facebook, Twitter, and Instagram. Worked closely with all 85 Hotels and Resorts to respond in a timely and appropriate fashion.

Hotel Revenue Management Post-Graduate Certificate

Areas of Focus: - Forecasting - Distribution Channels - Pricing - Economics - Total Revenue Management

Bachelor Of Commerce (Bcom)

Activities and Societies: - Member Hotel Association of CanadaCompleted Co-Op Program with Delta Hotels and Resorts in their 1-Year.