Support of high level IT system including servers, networks and security.

Responsible for providing support, communication and records for repairs, troubleshooting, analyzing and maintain the computer system, terminal, network, and peripheral equipment relating to computers and network hardware and software. Isolate, resolve and follow-up with end-users to resolve technical problems.Performs analysis and administrative tasks in the planning, design and installation of new and existing personal computer-based applications.Troubleshoots and modifies PC software applicationsPrepare systems for deployment to end-users, including configuration and set-up. Load required software, operating systems and componentsPerforms routine preventative maintenance on all computer system equipmentDocument all procedures used to fix or correct problemsDiagnose and repair problems following defined guidelines and proceduresParticipate with special projects, hardware and software installations, backup and recovery procedures, wiring and network fundamentals, and other duties required.Tracking and managing equipment and stock inventory to include escalating stock level replenish needs

Team Lead for the Endpoint Management Operations for FirstGroup Contract.

Team Lead for the Endpoint Management Operations for Hubbell Contract.

Team Lead for the Endpoint Management Operations for GE Contract.

Software support & deployment, ITAM server management and PC Health patching for GE contract.

Remote deskside technical support for GE contract.

Diagnosed and repair windows based system

Warehouse operations, vendor returns, receiving, shipping and inventory control.