Ryan Gangapersad Email & Phone Number

North York, Ontario, Canada

• Efficiently scheduled and dispatched technicians for on-site visits and in-shop repairs, maintaining timely and effective service across Canada.• Created and managed service projects, handled follow-ups with clients, and updated documentation, overseeing a workload of over 100 active cases at any given time.• Engaged with clients via phone and email to diagnose machine issues, provide technical solutions, and offer troubleshooting guidance, bridging the gap between technical expertise and customer service.• Coordinated the shipping of parts and machines to and from clinics, ensuring timely delivery and proper handling.• Diligently prepared and managed expense reports, time sheets, inventory transfers, invoicing queues, and sales orders

Markham, Ontario, Canada

• Increased year-on-year sales numbers by 16%, regularly placing in the top 3 stores company-wide, by revamping customer approach strategies tailored to each individual employee• Enhanced customer traffic by designing and implementing aisle planograms through analysis of sales reports and collaboration with product managers• Restructured service/repair department operations to eliminate customer backlog, cutting idle time by more than 50%• Established security protocols in the event of shoplifting and violence, saving $11,000-$15,000 per year• Proficiently scheduled and coordinated employee shifts to ensure optimal coverage, considering staff availability, workload, and business requirements• Adapted to multiple roles, including but not limited to: high-value component sales lead, customer service representative, computer service technician, hiring manager, project coordinator, and warehouse manager• Attended various training events from different brands such as Intel and Huawei regarding software and product integrationKey Project | Store relocation of Vaughan branch• Modelled drafts of floor plan concepts in AutoCAD and Adobe Illustrator, utilizing concurrent engineering methodologies for rapid prototyping• Planned and managed project schedule, aligning all critical tasks and deadlines to ensure on-time project completion• Prepared and reviewed project charter, risk assessments, Gantt charts, and project timeline status reports• Coordinated with 125 team members to maintain delivery schedule and minimize product loss

Toronto, Ontario, Canada

• Acted as a primary point of contact for clients, proactively addressing inquiries, concerns, and technical issues related to mobile devices and plans• Developed customer follow-up standard operating procedures in order to cultivate and nurture long-term relationships with clients, boosting bi-annual sales from repeat customers by 35%• Designed and implemented employee feedback collection mechanisms to gain insights into employee morale, and liaised with directors to carry out improvements, reducing yearly employee turnover by over 50%• Supervised rollouts of end-of-year customer and employee appreciation events, including marketing, vendor scheduling, and client engagementKey Project | iPhone 12 product launch• Orchestrated and supervised the successful product launch of the iPhone 12 line in stores, coordinating promotional activities and demo rollouts• Skillfully adapted to the challenges posed by COVID-19 restrictions, implementing safety protocols and remote customer engagement strategies, resulting in a safe and successful product launch during the pandemic• Managed a cross-functional team, including sales, marketing, and operations staff, to coordinate online elements of the product launch, leveraging digital channels to engage customers while adhering to social distancing guidelines

Pickering, Ontario, Canada

• Balanced tills, monitored sales, and processed damaged and missing items• Overhauled receiving process to streamline delivery of shipments, increasing warehouse space by more than 1500 sq. ft.• Expanded upon loss prevention strategies, reducing monthly shrink by 47%, by implementing a daily product recovery routine

Toronto, Ontario, Canada

• Provided administrative support, including triaging phone calls, emails, and mail consistently and in a timely manner• Greeted and provided clients with delicate and compassionate support, fostering an empathetic and nurturing environment due to its inherently sensitive nature• Strategically managed day-to-day timetables, booked appointments, and scheduled meetings with according to given available time slots in calendar with handouts, agendas, and presentations• Completed various reports and invoices concerning expenses and the distribution of home care teams

Bachelor Of Engineering - Be, Mechanical Engineering

Certificate, Project Management

Certificate, Financial Planning And Services