Ryan Gardner Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Washington D.C. Metro Area

Responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.➢ Review lease expiration dates and utilize re-certification/renewal process to deliver notices which allows adequate time for resident to sign the new lease for Tax Credit Program.➢ Refer to Marketing Plan and assist with resident events to promote resident retention.➢ Complete Market Surveys to identify our competitors.➢ Utilize established system to ensure rental applications are processed in a timely manner.➢ Post rent monies in system and make changes to accounts receivable.➢ Coordinate with maintenance and outside contractors for apartment turnovers.➢ Provide prospects with Tax Credit qualifying information.➢ Evaluate all documents submitted by prospect for approval and Tax Credit qualification.

U.S Census Bureau: Maryland •Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.•Supported and provided superior service via phones, e-mails and faxes as a receiver and caller.•Handled and multifaceted clerical task (e.g., data entry, filing, records management, billing and mutual accounts) as the assistant to the Administrative and Customer Service Division.•Coordinated travel arrangements, maintained data base and ensured the delivery of premium service to the chief. Recorded branch travel expenses and handled accounts linked to branch and General Service Administration.•Effectively dealt with job stress, angry callers and upset customers.•Participated in meetings to discuss future job protocols and changes with billing, mutual account holders.•Used customer service skills to find the most effective way to handle different behavior types over the phone and in person. Applied the elements of building positive rapport with different customers and attended to complaints managed by Facility manager.

High School Diploma, General Studies

Master Of Business Administration - Mba, Business Management