Lead support team for 500+ user environment including remote land site and offshore users.Maintain and support all physical and virtual servers on site and at the datacenter.Integrated Dell KACE into environment to provide ticketing system and efficient communication with users. Created tasks to provide better ways for reimaging computers and deploying software.Migrated company to Windows 7 and recently migrated to Windows 10 EnvironmentMaintain backups at 4 locations with VRanger and Storagecraft Set up disaster recovery solutions internally and with clientsProficient with many backup solutions including EMC Networker, VRanger, AppAssure, Acronis and StorageCraftWork with 3Com NBX Phone System, Equallogic, Sonicwall, Cisco Switches, Dell PowerConnect Switches, Dell Force10 Switches, Dell PowerEdge Servers and HP Proliant Servers, Data Domains, all Hirschmann Products Familiar with most Dell and HP workstations/laptopsKnowledgeable with VMWare, EQL, Exchange 2010, Active Directory, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows XP, Windows 7, Windows 10, Rockwell Asset Centre, VMWare Horizon 7Build, Troubleshoot and Repair all models of HP and Dell servers/workstations internally and for clientsFamiliar with working in new network environmentsBuilt and implemented complete control system networks and server upgrades for numerous platforms in the Gulf of MexicoCompleted full network/system evaluation for multiple companies domestic and international Perform network assessments to help utilize network resources securely Build and implement test systems for Topsides and Subsea divisionsDesigned and set up virtual lab at Anadarko main office for platform simulationAssisted with implementing security guidelines offshore as well as at the office

Provided many businesses with desktop and server support.Checked client’s server event logs and backups weekly and offered advice on areas needing improvement.Handled internal hosting duties and provided superiors with a report regarding network health.Issued and setup Dell Laptops for new employees.Worked with Hyper V, VMWare, Exchange 2003, Exchange 2007, Windows Server 2003, Windows Server 2008, Windows 7, Windows XP, Symantec Backup Exec and Mozy.Assembled many Virtual Servers for Clients on Waypoint’s hosted servers.Experienced in using Dell EqualLogic, Watchguard, Dell PowerEdge Servers.Utilized knowledge of HP printers and plotters, Brother printers, Dell printers and EPSON printers for installation and maintenance. Project lead for Iron Monkey a laptop kit deployment programWorked with Quantum Scalar i6000 tape libraryAssisted with multiple environment relocations

Supported more than 80 people in Humble, Dallas, and Oklahoma offices with desktop support.Utilized a service log program called NuQuest that kept track of new service requests and allowed one to record what work that had been completed.Worked with Nortel Communication Server 1000Worked with AT&T in distributing and maintaining company cell phones.Issued and setup Dell desktop and laptop computers with proper programs and settings for each department.Maintained and worked with EPSON printers, assorted Canon copiers, Printrex, HP Plotters, and Dell printers.Rewired and maintained server room.Used Active Directory to add and delete employees and apply permissions on server.Wired office with CAT5 cable for new startup company TriTech.Oversaw that video conference rooms were prepared and running correctly for presentations.Maintained user licenses for Powerlog, Petra and Nueralog.Supported and configured Blackberry, Samsung, and Apple devices.Logged inventory including desktop computers, laptops, cell phones, ip phones, printers and plotters.