I coach managers and leaders in companies. I provide training and development.

Parent company of Sharp Kutz Barbershop.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Documented process flows and developed requirements for functional improvements and enhancements.Defined project deliverables and monitored status of tasks.

Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Assisted with the development of the call center's operations, quality and training processes.Properly directed inbound calls in phone queues to improve call flow.Assist with analyzing and understand the operational impacts and opportunities of technology changes.Documented process flows and developed requirements for functional improvements and enhancements.