Ryan Gentner Email & Phone Number

Groton Ct

•Responsible for designing and testing programs to convert government manuals from paper documents to easy-to-use electronic systems.•Designed and implemented a SharePoint server to streamline information management for end users needing to access manuals quickly.•Managed computers and networking for the company, including software patches, maintenance, and upgrades.•Responsible for new user setup and domain credentials.•Assisted in testing and implementing new technology as the company saw fit.•Drew complex technical repair diagrams used in repair manuals for conversion to vector drawings.

North Branford Ct

• Part of a de novo computer repair and networking company in a highly competitive marketplace.• Developed relationships with local municipalities, including North Branford and Clinton Public Schools.• Developed network solutions for clients to enable them to create a more productive environment.• Worked to understand customer needs and build customized computers to suit their business and personal needs.• Responsible for troubleshooting and repairing mobile devices, including determining network issues and repairing broken screens.• Directly managed relationships with vendors and suppliers, managing a supply chain that enabled the company to serve its customers in a timely fashion.• Directly responsible for sales and new client relationships, developing a brand for the company.

Branford Ct

• Responsible for repair support, acting as direct triage for personal and business clients with computer issues.• Worked as a technical support representative both in person and over the phone, assisting customers with training and troubleshooting.• Repaired mobile devices and became highly skilled in Android and Apple mobile repair and service.• Directly managed customer relationships, increasing sales 50% year over year.• Directly managed relationships with vendors and suppliers, managing a supply chain that enabled the company to serve its customers in a timely fashion.

Groton Ct

• Responsible for designing and testing programs to convert government manuals from paper documents to easy-to-use electronic systems.• Designed and implemented a SharePoint server to streamline information management for end users needing to access manuals quickly.• Managed computers and networking for the company, including software patches, maintenance, and upgrades.• Responsible for new user setup and domain credentials.• Assisted in testing and implementing new technology as the company saw fit.• Managed client relationships.• Drew complex technical repair diagrams used in repair manuals for conversion to vector drawings.