Ryan Gentner Email & Phone Number

Groton Ct

• Responsible for designing and testing programs to convert government manuals from paper documents to easy-to-use electronic systems.
• Designed and implemented a SharePoint server to streamline information management for end users needing to access manuals quickly.
• Managed computers and networking for the company, including software patches, maintenance, and upgrades.
• Responsible for new user setup and domain credentials.
• Assisted in testing and implementing new technology as the company saw fit.
• Drew complex technical repair diagrams used in repair manuals for conversion to vector drawings.

North Branford Ct

• Part of a de novo computer repair and networking company in a highly competitive marketplace.
• Developed relationships with local municipalities, including North Branford and Clinton Public Schools.
• Developed network solutions for clients to enable them to create a more productive environment.
• Worked to understand customer needs and build customized computers to suit their business and personal needs.
• Responsible for troubleshooting and repairing mobile devices, including determining network issues and repairing broken screens.
• Directly managed relationships with vendors and suppliers, managing a supply chain that enabled the company to serve its customers in a timely fashion.

Branford Ct

• Responsible for repair support, acting as direct triage for personal and business clients with computer issues.
• Worked as a technical support representative both in person and over the phone, assisting customers with training and troubleshooting.
• Repaired mobile devices and became highly skilled in Android and Apple mobile repair and service.
• Directly managed customer relationships, increasing sales 50% year over year.
• Directly managed relationships with vendors and suppliers, managing a supply chain that enabled the company to serve its customers in a timely fashion.

Groton Ct

• Responsible for designing and testing programs to convert government manuals from paper documents to easy-to-use electronic systems.
• Designed and implemented a SharePoint server to streamline information management for end users needing to access manuals quickly.
• Managed computers and networking for the company, including software patches, maintenance, and upgrades.
• Responsible for new user setup and domain credentials.
• Assisted in testing and implementing new technology as the company saw fit.
• Managed client relationships.