Ryan Gerson Email & Phone Number

United States

Ventura, CA, US

San Mateo, CA, US

- Led the global Customer Success team, overseeing 6 Customer Success Directors and 1 Strategy Team member while maintaining a book of business across 5 tier-1 enterprise accounts levering Dynamic Creative Optimization (DCO) and Retail Media products- Achieved a significant improvement in Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).

San Mateo, CA, US

New York, NY, US

• Managed a team of 4 Senior and 2 Customer Success Managers at a business-to-business omni-channel SaaS platform with a combined ARR of $11MM
• Responsible for driving the post-sales customer journey across enterprise clients, increasing usage and adoption of our product while reducing churn, and supporting our customers at each stage of the strategic life cycle
• Hired and coached 3 Senior Customer Success Managers and 5 Customer Success Managers
• Created, presented, and facilitated internal trainings and playbooks to upskill the Customer Success Team
• Developed standard operating procedures for two new roles: Sales Engineering and Technical Support Coordinator
• Owned and leveraged Salesforce reporting tools such as activity tracking, onboarding records, and account records to measure Customer Success Manager output and identify areas for improvement

New York, NY, US

• Achieved 100% retention rate with a 233% expansion rate on all four managed enterprise portfolios while overseeing onboarding, implementation, growth, and renewals
• Closed the first and third largest contracts ever signed at MikMak at the time of signing
• Drove product adoption by articulating platform benefits through QBRs, monthly touchbases, and ad hoc outreach
• Led several internal “Lunch & Learn” training sessions with the Customer Team on how to leverage our data for full-funnel optimizations from a performance marketer lens

New York, NY, US

• Primary consultant for 50 Mid-Market members who fostered healthy, meaningful, and trusting client relations
• Achieved 132% of Total Contract Value goal in Q2 2019 and 113% in Q3 2019 through upselling and renewal opportunities; added $8MM+ in committed revenue
• Developed individualized strategic sales plans to articulate WeWork’s value proposition for C-Level executives across Finance, Real Estate, HR, and other departments as necessary
• Upsold net desk count by 38%, maintained member retention at 99.76%, and closed 114 opportunities in 10 months
• Worked cross-functionally with various global sales teams, local building teams, Real Estate, and Operations to ensure sales objectives were achieved to meet both internal and external business goals
• Consistently received positive feedback from members citing strong attention to detail, quick turnaround and response rates, honest recommendations, and clear communication

New York, New York, US

• Blue Bite is an IoT software platform that connects physical products to the Internet through NFC technology. With Blue Bite's patented technology, companies create and deliver personalized and dynamic content.
• Managed working relationships with 7 enterprise accounts, ensuring client satisfaction with their customized mobile experiences through IoT
• Created technical, logic based documentation for two client facing platforms; improving user experience

New York, US

• Managed 46 Performance Marketer accounts – 24% more than next highest CSM
• Exceeded quarterly revenue goals by an average of 104% vs. team average of 94%
• Formulated strategic optimization plans and managed implementation with clients to reach desired KPIs while scaling efficiently
• Upsold new product features that cater to individual account goals – averaging 90% new product adoption
• Assembled quarterly business review decks and presented results to C-Level executives and marketing teams
• Consistently received positive feedback from clients citing strong results, quick turnaround and response rates, honest recommendations, and clear communication

New York, US

New York, US

San Francisco, CA, US

• World Pantry is a rapidly growing San Francisco Bay Area based digital commerce company. We’re dedicated to breaking down the barriers between customers and their favorite brands. We partner with leading companies to.
• Oversaw day-to-day relations, projects, and special requests for 23 accounts – same store sales grew by an average of 8%
• Collaborated with Marketing Manager to strategize and develop weekly email marketing campaigns, unique to each account
• Coordinated an expedited account launch; decreased time to completion by 33%
• Liaison for marketing, accounting, engineering, purchasing, and customer service
• Performed quality assurance (QA) testing of new innovations — praised for fine attention to detail in finding bugs, and recommending ways to improve user functionality of new mobile websites an innovations

San Francisco, California, US

• Managed social media accounts such as Facebook, Instagram, and Twitter.
• Primary blog writer - implemented SEO copywriting strategies into blogs to reach target market.
• Used digital acquisition and retention marketing strategies on social media accounts.
• Formatted weekly emails and learned a basic knowledge of html coding.

• Provide patron assistance, private document organization, and special help inquiries
• Voted Employee of the Month by the Head of Circulation over 30 candidates for outstanding patron assistance, great work attitude and ethic, and willingness to cover shifts – August 2012

Bachelor'S Degree, Political Science And Government With An Emphasis In International Relations

Education record