Devops Cloud Infrastructure Specialist
Healthcare Technology Solution ProviderPosition Overview:Reporting to the Managed Services Director, I successfully developed new cloud computing skills in AWS to contribute towards project builds from start to finish. As part of the Managed Services team I consistently maintained and monitored the entire private/hybrid cloud infrastructure which included all production, management and development environments with proactive patching and updates following ITIL processes. Assisted… Show more Healthcare Technology Solution ProviderPosition Overview:Reporting to the Managed Services Director, I successfully developed new cloud computing skills in AWS to contribute towards project builds from start to finish. As part of the Managed Services team I consistently maintained and monitored the entire private/hybrid cloud infrastructure which included all production, management and development environments with proactive patching and updates following ITIL processes. Assisted with data center builds and ongoing maintenance. Worked proactively and reactively to meet SLA’s for multiple clients. Notable Projects:Ontario Ministry of Health, Digitizing TeleHealth to Health811.Ontario.caOutcome: Successfully helped to launch the Health811.ca platform, replacing the outdated Telehealth Ontario system with a modern, accessible digital solution. Increased accessibility for Ontario residents seeking healthcare information, with improved response times and platform reliability. Contributed to a 24/7 on-call support rotation to uphold a 99.991% system uptime which led to a reduction in call wait times by streamlining system performance and reducing technical bottlenecks during the transition. Followed ITIL service/change management framework and processes to meet all SLA’s. Alberta Health Services, Community Information Integration ToolsOntario’s Coordinated Care ToolCore Skills and Knowledge Areas:Asset Management: Maintained all hardware and software license and support renewals and budget through vendors and third parties. Worked with Accounts payable, finance for approvalsMaintained privacy and security of PHI, PIWorked in a dynamic hybrid setting with 24/7 on-call rotationsSystem monitoring and support tools: AWS, Splunk, JIRA, BMC Footprints, PagerDuty, Nagios, Grafana, Elastic, SolarWinds, DashboardsTools: VmWare, Active Directory, Windows Server, MacOS, Agile, ITIL, ITSM, AWS, WSUS, Slack Show less
