Ryan Gibbs Email & Phone Number

Bedford, England, Gb

❖ Led and owned professional services deliveries, consistently managing projects with budgets exceeding 1 million pounds for large scale global programmes.❖ Established and maintained strong client relationships, resulting in increased revenue and client retention.❖ Developed and implemented project management methodologies, best practices, and governance standards to enhance project delivery.❖ Effectively managed stakeholder expectations inclusive of board level stakeholders, and provided transparent project status updates, and addressed risks and issues as needed.

Bedford, England, Gb

❖ Driving change to achieve business objectives and understanding strategic goals.❖ Implemented a full-fledged Project Management Office (PMO), including the development of processes, reporting structures, portfolio budget management, best practices, and governance.❖ Successfully achieved ISO audit compliance through rigorous adherence to established PMO standards, fostering a culture of excellence within the organisation.❖ Worked alongside a team of project managers and analysts, providing guidance and support to ensure efficient project delivery.❖ Conducted regular project reviews, identified opportunities for process improvements, and implemented changes to enhance project performance and efficiency.

Bedford, England, Gb

❖ Managed 3rd line team for 1st and 2nd support escalations through mentoring or resolution, or further escalation until resolution was reached.

❖ Providing support to cinemas throughout the UK for telecoms, and agent application film information, and bookings.❖ Providing internal IT Helpdesk and Telecoms support to colleagues within Telephonetics VIP.❖ Providing project support as a project engineer towards public, and private sector installation projects for IVR telephony systems.❖ Providing team guidance for the effective support of client base.