Ryan Gilbert Email & Phone Number

Greenwood Village, Co, Us

- Sr. Director responsible for Nationwide Field Services Team made up of 35 members including Managers, Sr. Engineers, and Engineers.- Responsible for meeting revenue targets, developing strategy to meet goals and grow the Business Unit.- Responsible for all aspects of Nexustek's clients which includes: service delivery, technical issues, account management, issue resolution, invoicing, Engineer mentoring.- Create KPI's and ROCKS for the business unit and manage the department to meet those goals.- Create Playbooks, departments ROCKS and Goals for the department which is reported to the Private Equity Board, and held accountable to.- Develop strategy, policy, and process for the field services department.- Personnel management and estimation, work planning / forecast and effective utilization of manpower, progress monitoring and adherence to scheduled completion of engineering documents and services delivery.- Management responsibilities include coordinating the activities of the managed services staff which can include hiring, training and scheduling staff, resolving engineering design and test problems, evaluating and approving changes and specifications. - Coordination with the other engineering disciplines, client and vendors.Highlights• Dedicated Remote Engineer – Created and rolled out new client offering, which allowed Nexustek to expand the Dedicated Remote plan nationwide.• System Health Assessment 2.0 - created and rolled out new online based System Health Assessment, replacing older manual system. • Small Projects – Created and rolled out a new process so that any projects with less than 20 hours could be done by the Field Services team. This allowed the projects team and the field team to utilize their resources more efficiently, while also allowing the projects team to deal with projects surges without having to hire a large number of outside contracting services.

Greenwood Village, Co, Us

- Director responsible for Nationwide Field Services Team made up of 35 members including Managers, Sr. Engineers, and Engineers.- Responsible for meeting revenue targets, developing strategy to meet goals and grow the Business Unit.- Responsible for all aspects of Nexustek's clients which includes: service delivery, all technical issues, account management, issue resolution, invoicing, Engineer mentoring.- Create KPI's and ROCKS for the business unit and manage the department to meet those goals.- Create Playbooks, departments ROCKS and Goals for the department which is reported to the Private Equity Board, and held accountable to.- Develop strategy, policy, and process for the field services department.- Personnel management and estimation, work planning / forecast and effective utilization of manpower, progress monitoring and adherence to scheduled completion of engineering documents and services delivery.- Management responsibilities include coordinating the activities of the managed services staff which can include hiring, training and scheduling staff, resolving engineering design and test problems, evaluating and approving changes and specifications. - Coordination with the other engineering disciplines, client and vendors.

Chatsworth, Ca, Us

- Manage a group of 8-12 technical Field Engineers that support Cal Net's premiere clients.- Responsible for all aspects of Cal Nets' clients which includes: service delivery, all technical issues, account management, issue resolution, invoicing, Engineer mentoring.- Develop strategy, policy, and process for the field services department.- Personnel management and estimation, work planning / forecast and effective utilization of manpower, progress monitoring and adherence to scheduled completion of engineering documents and services delivery.- Management responsibilities include coordinating the activities of the managed services staff which can include hiring, training and scheduling staff, resolving engineering design and test problems, evaluating and approving changes and specifications. - Coordination with the other engineering disciplines, client and vendors.

Chatsworth, Ca, Us

- Manage 7-10 System Engineers supporting the OC and LA areas.- Lead and own the process of deliverables with due consideration for applicable codes and standards.- Provides technical escalation for complex network / infrastructure related issues to ensure SLA and highest client satisfaction level.- Personnel management and estimation, work planning / forecast and effective utilization of manpower, progress monitoring and adherence to scheduled completion of engineering documents and services delivery.- Management responsibilities include coordinating the activities of the managed services staff which can include hiring, training and scheduling staff, resolving engineering design and test problems, evaluating and approving changes and specifications. This also includes purchasing needed materials and equipment and hiring additional staff if needed.- Prepare progress reports to present to upper-level management through the duration of the project and reports, any concerns and requests approval for necessary changes.- Coordination with the other engineering disciplines, client and vendors.

Chatsworth, Ca, Us

-IT Consultant for several Small to Mid-Size business entities in charge of the entire infrastructure from the destkops to the servers and the network.-Plan and execute Hyper-V 2008 installations from basic single server setups to complex clusters with SQL and Terminal Server.-Performed several Exchange 2003 migrations to Exchange 2007.-Performed several migrations from Server 2003 to Server 2008 on several Small to Mid-Sized businesses.-Performed multiple migrations from SBS 2003 to SBS 2008/2011.-Replaced, upgraded and installed several various models of Sonicwalls from very small clients to very large clients with HA and stringent security requirements.-Installed and or replaced several Backup Exec 12.x and later installations to include proper disaster recovery documentation and procedures.-Installed and or replaced several Symantec AV 12.x and later installations.-Installed, replaced, and managed several Trend Micro installations.

Greenwich, Ct, Us

- Migrated 250 users off POP email server into Exchange 2003, with 0 downtime to the company.- Consolidated all reports for MAS 200 from decentralized Access reports into centralized Crystal Reports. Created outline and procedures for a MS SQL Data Warehouse for all future reporting requirements.- Research, Design, and Implement Blackberry Server 4.1 for 50 outside sales force members using the newly installed Exchange Server 2003. - Installed, Upgraded and Managed 30+ servers consisting of: Exchange Server 2003,Veritas Backup Exec 10.x, Symantec AV Corporate Edition 10.x, SQL Server 2005,Blackberry Server 4.1, MAS 200, Advantage CRM,ISA Server 2006, Active Directory, GPO and Windows XP clients.

- Installed, Upgraded and Managed the Domestic and International 20+ servers consisting of: Exchange Server 2003,Veritas Backup Exec 10.x, Symantec AV Corporate Edition 10.x, SQL Server 2005,Blackberry Server 4.1, MAS 200, Advantage CRM,ISA Server 2006, Active Directory, Filemaker Advanced Server 8-9, GPO,XP, Watchguard Firebox X1000 and SOHO 6.- Design and implementation of LAN and WAN environment for facilities in US and Asia.- Research, Design and Implemented all core Executive Reports using Filemaker, Crystal Reports, and SQL.- Maintained 99% uptime through planned outages and solid scheduled maintenance plans.- Led training at all levels that produced the highest customer service reviews and changed the perception of the IT Department.- Consolidated 3 ERP systems (Global Shop, E2, Filemaker) into a single Filemaker based solution eliminating redundant business processes bringing reduced salary savings of $135k per year. - Setup new PRI (Voice T1) and installed a Norstar BCM 1000 with VoIP. Installation included 40 Digital T7316 sets, and 10 international remote home offices. - Research, install and administer Spam/Junk Mail filtering and protection using GFI MailEssentials for Exchange 2003/SMTP across the enterprise.

- Redesigned entire IT infrastructure with new systems and net topology that enabled rapid system growth. - Implemented regional WAN for multi-site network using dedicated lines and router-to-router VPN tunnels.- Sr. Lead on team to implement enterprise-wide migration from Windows NT 4.0 domain to Microsoft Windows Server 2003 Active Directory domain including: Microsoft Exchange 5.5 to Microsoft Exchange 2003, NT 4.0 servers to Microsoft Windows Server 2003, Microsoft Proxy 2.0 to Microsoft ISA 2000, Microsoft SQL 7.0 to Microsoft SQL 2000, Veritas Backup Exec 8.6 to Veritas Backup Exec 9.1, Blackberry Server 2.6 to Blackberry Server 3.6. - Led technical staff in SQL, WAN and BCM support, OS administration and security and delivered end-user training in MS Windows XP, Office and Outlook, Remote Access and FileMaker Pro.- Implementation and support of ERP package (Epicor), financials (MAS200/FRX) at 3 main locations.- Report writing (Crystal Reports) and distribution of important business measurables (On Time Delivery, Escapements, Scrap Rate, Production Efficiency, etc.)- Creation and day to day use of database for tracking help desk calls, IT assets, license compliance- Lead in development and maintenance of online document system to facilitate ISO registration and maintain current compliance- Developed and maintained backup/disaster recovery plan as IT systems grew and changed- Creation and maintenance of detailed documentation of IT policy as required by ISO.- Created Filemaker based Trouble Ticket log for the company Intranet so each company employee could create and track all of the trouble tickets calls.- Research, Design and Installed Quickbooks as the Accounting Package.- Installed Norstar BCM for 50 users, then created training manual and classes for employees.- Developed core package of reports for the Executive team and departmental daily tasks.- Managed day to day operations of the NT 4.0 domain while maintaining 99% uptime

Arlington, Virginia, Us

-Intercepted, translated, and pinpointed locations of communications in Serbo-Croation in the Former Yugoslavia.-Performed SIGINT collections in the theater of the Former Yugoslavia (Bosnia, Serbia, Croatia) in support of Operation Joint Endeavor, Operation Joint Guard, and Operation Joint Forge.-Performed and supervised detection, acquisition, location, identification, and exploitation of foreign communications at all echelons using signals equipment. -Translated, transcribed, gists or produces summaries of foreign language transmissions in English/target languages. Performed collection management.

Bachelor Of Science - Bs, Computer Science

Serbo-Croatian

Polish

High School

High School