Ryan Gilbert Email & Phone Number

Greenwood Village, CO, US

• Sr. Director responsible for Nationwide Field Services Team made up of 35 members including Managers, Sr. Engineers, and Engineers.- Responsible for meeting revenue targets, developing strategy to meet goals and grow.
• Dedicated Remote Engineer – Created and rolled out new client offering, which allowed Nexustek to expand the Dedicated Remote plan nationwide.
• System Health Assessment 2.0 - created and rolled out new online based System Health Assessment, replacing older manual system.
• Small Projects – Created and rolled out a new process so that any projects with less than 20 hours could be done by the Field Services team. This allowed the projects team and the field team to utilize their resources.

Greenwood Village, CO, US

- Director responsible for Nationwide Field Services Team made up of 35 members including Managers, Sr. Engineers, and Engineers.- Responsible for meeting revenue targets, developing strategy to meet goals and grow the Business Unit.- Responsible for all aspects of Nexustek's clients which includes: service delivery, all technical issues, account.

Chatsworth, CA, US

- Manage a group of 8-12 technical Field Engineers that support Cal Net's premiere clients.- Responsible for all aspects of Cal Nets' clients which includes: service delivery, all technical issues, account management, issue resolution, invoicing, Engineer mentoring.- Develop strategy, policy, and process for the field services department.- Personnel.

Chatsworth, CA, US

- Manage 7-10 System Engineers supporting the OC and LA areas.- Lead and own the process of deliverables with due consideration for applicable codes and standards.- Provides technical escalation for complex network / infrastructure related issues to ensure SLA and highest client satisfaction level.- Personnel management and estimation, work planning /.

Chatsworth, CA, US

-IT Consultant for several Small to Mid-Size business entities in charge of the entire infrastructure from the destkops to the servers and the network.-Plan and execute Hyper-V 2008 installations from basic single server setups to complex clusters with SQL and Terminal Server.-Performed several Exchange 2003 migrations to Exchange 2007.-Performed several.

Greenwich, CT, US

- Migrated 250 users off POP email server into Exchange 2003, with 0 downtime to the company.- Consolidated all reports for MAS 200 from decentralized Access reports into centralized Crystal Reports. Created outline and procedures for a MS SQL Data Warehouse for all future reporting requirements.- Research, Design, and Implement Blackberry Server 4.1 for.

- Installed, Upgraded and Managed the Domestic and International 20+ servers consisting of: Exchange Server 2003,Veritas Backup Exec 10.x, Symantec AV Corporate Edition 10.x, SQL Server 2005,Blackberry Server 4.1, MAS 200, Advantage CRM,ISA Server 2006, Active Directory, Filemaker Advanced Server 8-9, GPO,XP, Watchguard Firebox X1000 and SOHO 6.- Design.

- Redesigned entire IT infrastructure with new systems and net topology that enabled rapid system growth. - Implemented regional WAN for multi-site network using dedicated lines and router-to-router VPN tunnels.- Sr. Lead on team to implement enterprise-wide migration from Windows NT 4.0 domain to Microsoft Windows Server 2003 Active Directory domain.

Arlington, Virginia, US

-Intercepted, translated, and pinpointed locations of communications in Serbo-Croation in the Former Yugoslavia.-Performed SIGINT collections in the theater of the Former Yugoslavia (Bosnia, Serbia, Croatia) in support of Operation Joint Endeavor, Operation Joint Guard, and Operation Joint Forge.-Performed and supervised detection, acquisition, location.

Bachelor Of Science - Bs, Computer Science

Serbo-Croatian

Polish

High School

High School