I am experienced in operations management in client-focused roles with a background in gaining long-term customer loyalty by applying new knowledge quickly, thriving under pressure and following through on client requests. This includes coaching and training team members and providing developmental feedback on customer service skills.My track record is consistent in delivering on expectations with a natural skill at customer-oriented communication skills (verbal and written).When it’s time to switch gears for an upcoming deadline or tackle a complex problem, I am the team member that can quickly help you navigate the task at hand, leveraging my strong sense of logic and good judgment. Skills·