Ryan Gombert Email & Phone Number

San Antonio, Texas

San Antonio, Texas

• Served as the single point of contact to a pipeline of over one hundred borrowers throughout all phases of the loss mitigation, loan modification and liquidation processes.
• Interviewed borrowers to understand their specific situations in order to identify and request the appropriate financial documents required for a loan modification review; evaluated and clarified financial documents in.
• Communicated and coordinated with multiple servicing departments and mortgage business partners while accessing information across several financial databases and systems, both internal and external.
• Analyzed financial situations and recommended loan modification and workout options to resolve delinquencies.
• Gained clarifications needed to complete an accurate cash flow analysis before submitting packages to underwriting.
• Worked with borrowers to confirm understanding of their obligations, set and follow up on payment plans, accept good faith payments, sign and close loan modifications and obtain broker information for liquidations.

San Antonio, Texas

• Effectively trained and coached newly hired Phone Bankers throughout all phases of the new hire training process.
• Substituted for current team managers in order to supervise and coach current Phone Bankers.
• Exceeded elevated Phone Banker production goals while fulfilling additional coaching responsibilities.
• Graded daily on performance metrics including coaching effectiveness, sales, profit, customer satisfaction, work quality and methodology.

San Antonio, Texas

• Delivered excellent customer service, processed financial transactions and effectively communicated the benefits of products and services while successfully relating those benefits to the customers’ financial.
• Accurately processed financial transactions for customers while adhering to federal banking regulations.
• Graded daily on performance metrics including sales, profit, customer satisfaction, work quality and methodology.

San Antonio, Texas

• Delivered excellent customer service, processed financial transactions and effectively communicated the benefits of products and services while successfully relating those benefits to the customers’ financial.
• Accurately processed financial transactions for customers while adhering to federal banking regulations.
• Graded daily on performance metrics including sales, profit, customer satisfaction, work quality and methodology.

San Marcos, Texas

• Thoroughly analyzed the current financial situations of clients in order to recommend appropriate products and services to maximize their financial success.
• Maintained a growing pipeline of clients and served as their first point of contact for all account servicing.
• Constantly maximized the potential of current clients by completing their portfolios while also bringing in new business to the bank through outbound calling and offsite activities.
• Regularly prepared financial reports and studied them with top management to help aid in key decision making.
• Graded daily on performance metrics including sales, profit, regulatory compliance, company policy compliance, partner referrals, client interaction effectiveness, customer satisfaction and methodology.

San Marcos, Texas

• Accurately processed financial transactions for customers while adhering to federal banking regulations.
• Recommended and closed additional products and services for customers in order to meet their financial needs.
• Developed and maintained a thorough understanding of product offerings, company policies, day to day procedures, information systems and corporate culture at Wells Fargo.
• Referred customers to Wells Fargo partners when appropriate.
• Graded daily on performance metrics including sales, customer satisfaction, work quality and methodology.

San Marcos, Texas

• Provided excellent customer service and technical support to resolve issues with customers’ iOS devices.
• Maintained an updated knowledge of AppleCare products and services, determined what products best fit each individual customer on every call.
• Graded daily on performance metrics including customer satisfaction, sales and work productivity.

San Marcos, Texas