Ryan Gong Email and Phone Number

Provided exceptional customer service by assisting customers with their inquiries, understanding their needs, and recommending suitable products. Facilitated seamless transactions and managed book reservations, demonstrating strong attention to detail and excellent coordination skills. Processed transactions and coordinate book reservations, stocked bookshelves and helped customers with their consumer needs. Greet and establish rapport with customer. Protected company assets and deter shoplifters. Assisted in receiving with handling new shipments of merchandise and bringing it out to the floor. Advertised company products, including “monthly picks” chosen by corporate and communicated updated membership policies efficiently during customer transactions. Recovered the selling floor during each shift, including but not necessarily limited to gathering and picking up items, straightening bookcases, maintaining tables in the Cafe, helping to maintain restroom cleanliness, and performing other store housekeeping tasks as required. Increased premium member subscription by 30% via strategic advertising done throughout the store.

Researched the integration of genomic and high-throughput phenotyping data into applied walnut breeding programs. Performed micropropagation on walnut shoots to maintain 10 genotypes of 416 walnut shoots within 2-3 week cycles. Expanded plant material inventory by 40% to meet weekly output quota set by supervisor. Produced and maintained weekly stock of growth medias to maintain tissue culture. Minimized media contamination by sterilizing laminar flow hood and autoclaving tools. Trained in sterile technique for extracting and cutting shoots, proper cutting technique of shoots and shoot placement in respective media. Used photography software to upload pictures of walnut samples to lab database. Assisted with field work including replacing sprinkler systems, weeding, labeling of trees and maintaining shoots. Responsible for overall maintenance and cleanliness of lab, including washing dishes and media containers, autoclaving tools, wiping down flow hoods and properly disposing of waste materials. Managed and optimized resources effectively by producing and maintaining a weekly stock of growth media for tissue culture to ensure a continuous supply of resources for ongoing experiments, while also preparing regulatory documents of media-making procedure and recommendations that assessed future lab needs based on ongoing experiments.

Nurtured an inclusive student community by providing support for the personal, professional, and educational development of residents. Analyzed qualitative and quantitative data to make decisions to consistently enhance event attendance and satisfaction. Prepared drafts of reports based around community wellbeing and feedback, as well as plans for residential events. Submitted draft event proposals to supervisor, taking into account budget, planned attendance and overall thematic goal of said event. Facilitated event completion and evaluated event's success, reviewing points of improvement to gather data and assist with future events. Worked around set themes and social values designated to RA's by Residential Directors in accordance with university community values and standards. Facilitated normal meetings and check-ins with residents to ensure mental well-being and gather feedback on community behavior. Worked to foster an inclusive environment of residents’ identities and needs based on cultural, gender and financial backgrounds. Created bulletin boards and posters pertaining to university or community events, including resources on campus relevant to the weekly theme. Assisted with training and onboarding of future advisors, attending monthly team meetings to checkup on coworker and community wellbeing and report outcomes of recent events and community outreach. Collaborated with campus partners to provide academic programming and support to residents.

Administered 3,000 saliva samples per day to detect SARS-CoV-2 RNA traces . Greeted clients and ensured university health and safety protocols were followed and understood in a fast-paced team-oriented environment. Instructed clients on test protocols, handled samples and cleaned spills when necessary. Responsible for facilitating the COVID test, collecting the sample and preparing the sample to be sent to the lab testing facility in a timely manner. Checked UC Davis-operated "daily symptom surveys" according to various survey designations assigned to survey takes by the university. Managed the flow of lines at the door and inside the testing facility to ensure social distancing and minimize overcrowding. Directed test-takers to proper scanning stations to collect the test and to test-taking stations in an ergonomic manner to reduce overcrowding. Trained new hires on the required health and safety protocols for the testing facility. Communicated effectively and adapted to different individuals and situations by welcoming and assisting a diverse range of clients in a fast-paced, team-oriented environment. Demonstrated exceptional organizational skills by effectively managing workflow during understaffed periods, attending to client needs, and assisting coworkers during busy periods. Advertised testing center’s services, campus health and safety protocols and resources on campus.

Organized and facilitated campus conferences and sporting events in the Activities and Recreation Center Ballrooms and the Pavilion that would host up to 6,000 guests. Assessed pre, post and during project conditions to ensure event specifications dictated by supervisors were followed and viable. Set up the necessary tables, chairs, and tech equipment needed for each event as necessary, then taking down said equipment in an efficient manner to provide a smooth transition to next event in the facility. Orchestrated and managed campus conferences and sporting events in high-capacity venues accommodating up to 6,000 guests in a seamless fashion. Collaborated with teams of 5 to 10 students to effectively set up events based on client specifications, fostering teamwork, and leveraging collective strengths to deliver exceptional experiences. Provided comprehensive logistical and technological support to clients, ensuring the smooth execution of events ranging from academic conferences and concerts to campus social events, collegiate basketball games, volleyball tournaments, and the UC Davis Hackathon. Performed tasks such as line management, directing students and guests to seating, replacing faulty equipment as needed and properly disposing of trash and cleaning messes. Prepared reports assessing event successes, problems and points of concern for upcoming setup/takedown crews.