Ryan Grady Email & Phone Number

United States

United States

370% gains YoY long. [‘22-‘24]

Greater Denver Area

Director of Global Information Technology || IT Manager || Lead IT Technician || Cyber Security Architect || Global IT Purchaser || IT Asset Manager || Network and WiFi Admin || Windows/Mac/Linux Systems Admin || Audio Visual Engineer || SOC Auditor || SpotX Offices' Technical Architect || Vendor Negotiations || Global IT Infrastructure Support and Travel

Denver, Colorado

Head of Global IT Department

Denver, Colorado

Greater Denver Area

Provide timely technical support for users and work with them to solve new or existing problems.Administer and maintain systems support for software, hardware and servers: test, troubleshoot, diagnose, and resolve all problems within my purview. Configure, monitor, and maintain updated virus protection software and data backup solutions. Set up new hire computers, create user accounts, and grant security and access levels to employees. Manage, expand, and configure server rooms with proficiency in networking and security.

Melbourne, Florida Area

Installed and integrated top of the line equipment for large businesses with the ability to meet all clients’ technological needs. Proficient in installing and configuring wired networks, wireless access points, IP phone systems, and much more. Independently serviced many companies at a rate that exceeded all expectations; excelled in larger projects that required the cohesiveness of the entire DSI team working together.

Melbourne, Florida Area

Overhauled the customer interaction process to maximize revenue and customer satisfaction as Lead Consultation Agent. Provided exceptional customer service and consistently received the most positive client feedback. Performed both simple and complex repairs on mobile, tablet, PC, and Mac devices, while maintaining proficiency in all related operating systems and software.

Greater Atlanta Area

Generated lists of properties that were compatible with buyers' needs and financial resources. Promoted property sales through advertisements, open houses, and participation in multiple listing services. Photographed properties, developed flyers, updated listings, and interfaced with clients. Maintained high referral rates and exceptional feedback from previous clients. Provided IT support and consultation to maximize efficiency, sales, and clientele.

Greater Atlanta Area

Created strategies to develop and expand the proficiency of the computer department, which resulted in increased sales and maximized profitability. Worked as a team member to provide the highest level of service and product knowledge to customers. Received and processed cash and credit payments for in-store purchases. Performed computer software and hardware repairs, troubleshot components, and provided technical support.