Ryan Graft Email & Phone Number

Austin, Texas Area

Austin, Texas

Employed solution-based selling to address the full spectrum of each customer’s technical needs through various hardware, software, and service offerings.Incorporated an acquisition-driven approach, including proactive outbound calling, to accomplish growth in year-over-year revenue, margin, enterprise, and services attainment.Provided accountability to all levels of management by presenting account forecasts, market trends and penetration strategies on a weekly basis.Achieved high levels of customer satisfaction through dedicated project management and complex issue resolution.Continually over-achieved performance objectives and revenue goals, turning prospective clients into active accounts.Addressed customers’ long-term IT roadmaps by working with all levels of decision makers within higher education institutions, K-12 schools, state & local government, and small to large businesses.Competently served as the day to day contact for customers regarding all aspects of their IT purchases.Engaged with numerous channel business partners to add value to the overall solutions provided.Applied a team strategy by working effectively with co-workers and all personal resources within Dell to provide end-to-end solutions to customers.Assisted with the training and mentoring of newly hired employees.

Stafford, Texas

Independently managed numerous marketing research projects including business-to-business/consumer brand tracking & positioning, brand/product image, awareness & usage, and qualitative studies.Utilized sharp attention to detail to interpret and analyze collected market data for various utility companies, such as Austin Energy.Incorporated creative thinking to devise analytical reports outlining marketing strategies.Maintained daily client contact to accomplish thorough account management.Managed project budget.

Naperville, Illinois & Austin, Texas

Independently managed numerous marketing research projects, including business-to-business/consumer brand tracking & positioning, brand/product image, awareness & usage, concept testing, segmentation, conjoint, and advertising diagnostic studies.Presented research findings to all levels of marketing decision makers within several large companies, including SC Johnson, Levi Strauss & Co., & Bissell.Led client meetings to accurately determine marketing research objectives. Utilized sharp attention to detail to interpret and analyze collected market data.Incorporated creative thinking to devise analytical reports outlining marketing and product development strategies.Maintained daily client contact to accomplish thorough account management.Prepared research proposals and managed project budget.

Westchester, Illinois

Addressed customers’ networking and telecommunications requirements through voice and data communications solutions.Improved customers’ bottom line through competitive usage and access discount programs.Ensured customer satisfaction by resolving complex service issues.

Naperville, Illinois

Processed a variety of bank transactions including servicing client accounts, accepting loan payments, managing safe deposit boxes, cashing checks, balancing cash drawers, and handling night deposits.Helped build client loyalty by demonstrating outstanding customer service and effectively resolving complex issues and concerns.Assumed a leadership role at all times on the teller line, and in the absence of the branch manager, ensured that the entire bank floor operated fluidly.Increased branch revenue by selling various bank products, including checking/savings accounts and personal loans.