Ryan Grasso Email & Phone Number

Seattle, WA, US

Greater Seattle Area

• Construct and implement an IT infrastructure and streamline processes to allow a single technician to manage all 3 NM offices in the Greater Seattle area.
• Serve as technology and operations project manager throughout the entirety of the 2019 Seattle office remodel. Included vendor negotiations, a 3-phase user move as well as construction and management of the swing space.
• Managed all aspects of technology and technology support for the 3 NM offices in the Greater Seattle area. Included Hardware, Software, VOIP solutions, Inventory management, On-boarding & Terminations, and R&D of.

Greater Seattle Area

• Troubleshoot and resolve all IT support center escalations (printer/network/hardware/software support) for both Wireless Advocates and Car Toys.
• Provide on call off hours IT support and serve as incident manager for global high impact incidents.
• Assist with designing and implementing new processes to improve the team’s workflow and efficiency as well as configure corporate and field images through LANDesk management.
• Build and manage user accounts through the Active Directory/Exchange server as well as manage SharePoint permissions.
• Image, configure and manage field Linux devices (raspberry pi’s) through MobaXterm/Putty SSH.Technologies used: Citrix Management (Director), Real VNC, Microsoft RDC, Active Directory, Exchange Management, LANDesk.

Seattle, Washington

• Solve all technical issues (software/hardware/network) for Wireless Advocates Kiosks and Car Toys stores.
• Manage user accounts/security groups and rebuild corrupt Citrix profiles through the Active Directory server.
• Assisted with the implementation and deployment of the LANDesk management suite as well as upgrading our Citrix environment.
• Refreshed all corporate, field and kiosk images through the Symantec Ghost server.
• Conduct system preparation for new hires and kiosk computers as well as diagnose Laptop and Desktop failures and replace defective components.
• Troubleshoot and resolve all Kiosk and Store Printer issues (HP, Kyocera, Xerox).

Issaquah, Washington

• Part of QFET that accessed all lines of Xbox business (Hardware, Live tech, Commerce).
• Provide Point-to-point customer service to over 40+ million Xbox Live subscribers.
• Serve as a customer advocate while troubleshooting Xbox Live/Hardware issues.
• Investigated fraud using a variety of tools and creative problem solving techniques.
• Used technical writing to create and update documents for training and reference purposes.
• Validate sensitive customer information through a multitude of CRM software.Technologies used: Microsoft Office Word, Excel ASD, CAP, Dashboard, Insights and SharePoint.

New Brunswick, New Jersey

• Design and build the Cisco Prime Infrastructure to assist in managing the University's wireless network, and set the base for all of the future analysts' network monitoring.
• Conduct all Desktop Support for my department’s team. Duties include: Imaging, Windows XP to 7 migration, hardware replacement and full system builds.
• Further develop and maintain the University's wireless network through both surveying locations to diagnose signal strength and installations. Saved my department thousands of dollars by utilizing more efficient access.
• Diagnose hardware and software problems, and replace defective components.
• Monitor, maintain, and verify inventory accuracy and product levels.Technologies used: Microsoft Windows XP to 7 imaging through Microsoft SCCM, Microsoft Office Word, Excel, Adobe Photoshop, Adobe Illustrator and some.

Hamilton, New Jersey

· Teach proper lifting techniques to maximize benefits and reduce risk of injury.· Monitor participants' progress and adapt fitness program as needed.· Plan fitness routines for each session and improvise if needed.· Assist with dietary plan to maximize weight loss and muscle gains without causing metabolic damage.· Develop long lasting relationships to.

Bachelor Of Science (Bs), Business Administration; Business Finance, Cum Laude

Associate Of Science (As), Business Administration, 4.0

Associate'S Degree, Digital Media Arts, 4.0

Applications: Photoshop Illustrator Maya