Managing the Customer Success team at Disqus, aimed at ensuring that all customer questions are answered, and that important bug and product knowledge are communicated back to the team.

- Using Intercom and Desk.com software to answer inbound ticket requests from top priority publishers, addressing concerns, troubleshooting issues, and communicating findings to the Product, Engineering, and Finance teams as appropriate.- Distilling issue reports to determine priority, clear reproduction steps, and desired feature behaviors.- Helping to author and maintain public documentation, aimed at providing both broad and granular understanding of available integrations and features, including implementation steps.- Handling network health tasks such as site qualification, removal of illegal materials, and spam management.

- Connected with business owners by phone, making roughly 80 outbound calls per day- Culled and maintained lead data using Salesforce lead gen software

Help add entries and clean up the database.

-Worked an afterschool program for children age 8-10. -Based on previous performance, was later was selected for employment at a summer program for children age 2-5. -Took care of children and assisted in planning of activities. -Was trained in First Aid and CPR annually for both of these positions.