Responsibilities:-Influenced and inspired sales associates to create memorable in-store experiences andfoster a positive environment-Executed action plans in partnership with the Store Leader to drive sales and clientengagement-Ensured store standards were maintained; cleanliness, visual merchandising andoperational tasks (inventory counts, tagging, receiving + processing shipment)-Supported brand activations and new store openings as needed-Embraced learning and leveraging new technologies, systems, apps, etc.; Shopify, Slack,Google Office, UKG, etc.

Responsibilities:-Provided online, over-the-phone, and in-store customer service to current and futureriders.-Educated customers on the features and benefits of VanMoof electric bikes throughcomprehensive test rides.-Troubleshooted issues with product and application usage, as well as policy/warrantyinformation.-Processed sales orders, returns, inventory transfers and refunds of VanMoof’s electricbikes and accessories.-Addressed customer concerns regarding products, errors, and other issues throughcustomer support applications (Freshdesk, Slack).-Assisted in the onboarding and training of new and current sales associates-Lead the recovery and replacement of lost or stolen bikes around the San Francisco area-Regularly proposed and crafted engaging and dynamic copy for company blog and socialmedia pages.-Contributed to the Creative team as a production assistant and behind-the-scenes contentcreator both on-site and remotely.-Achieved the highest sales totals of any salesperson in the US, and one of the highest inthe company’s 14-year history, in under 2 years.

Responsibilities:-Onboarded new drivers to the platform.-Helped drivers with questions and issues in person regarding their accounts.-Skillfully troubleshooted problems and issues regarding the workplace, driving platform,driver finances, eligibility etc.-Developed positive customer relationships through friendly greetings and excellentservice.-Constantly used Slack, Zendesk, Google Sheets, Google Slides, JIRA, Continu, etc.-Data entry.

Responsibilities: -Serviced clients with product knowledge and various questions.-Helped customers with questions and issues in person and via telephone.-Stocked shelves and supplies and organized displays.-Developed positive customer relationships through friendly greetings and excellentservice.-Completed purchases using Point of Sale systems.-Accepted and processed returns.

Responsibilities:-Customer service and brand/product knowledge.-Stocked shelves and organized displays.-Developed positive customer relationships through friendly greetings and excellentservice.-Oversaw the growth and success of sales associates and the implementation of salesmethodologies.-Tracked hourly and daily sales goals.-Completed purchases using Point of Sale systems.-Processed returns.-Prioritized and accomplished wide range of tasks each shift, such as store cleaning,inventory, and counting registers.