Ryan Gregio Email & Phone Number

United States

• Developed regional strategies to enhance productivity and meet performance goals across multiple locations.
• Managed onsite operations, including workforce planning, employee relations, and client interactions.
• Coordinated training programs for new hires and continuous improvement for existing staff.
• Ensured compliance with company policies and regulatory requirements.

United States

• Oversaw CPU performance metrics and ensured optimal operational efficiency.
• Developed performance improvement plans and monitored progress.
• Analyzed data to identify areas for improvement and implemented solutions.
• Managed onsite operations, including workforce planning, employee relations, and client interactions.

Groveport, OH

• Monitored daily performance of up to 50 agents and three team leads in a call center.
• Conducted weekly and monthly performance evaluations to promote outstanding customer service.
• Ensured compliance with policies for attendance, conduct, and job performance.
• Developed and implemented a streamlined process for addressing agents' inquiries, enhancing team lead efficiency.
• Supervised warehouse operations, overseeing inventory management and order fulfillment to ensure operational efficiency.

Columbus, Ohio Area

• Managed HR functions at Staffmark, including staffing needs assessment and recruitment strategy development.
• Trained and developed teams of over 100 employees to ensure optimal performance.
• Ensured HR policies and reporting were compliant with legal requirements and regulations.

Dublin, OH

• Monitored, tracked, and evaluated daily activities of contact center agents to ensure high performance and customer satisfaction.
• Motivated and influenced team members to achieve quality productivity and handle sensitive and complex claims.
• Assisted in claims processing at Garden City Group, LLC in Dublin, OH.

Columbus, Ohio Area

• Provided superior customer service to over 200 clients daily, ensuring smooth business operations for law firms, doctors' offices, and HVAC companies.
• Supervised a team of coworkers during evening shifts, offering support and maintaining composure in high-pressure call center environments.

Columbus, Ohio Area

• Evaluated deposits and placed Regulation CC holds accurately to ensure compliance.
• Verified customer information with IRS and Lexis Nexis to prevent fraudulent account openings.
• Assisted customers in understanding and utilizing new Federal Regulation E changes.
• Collaborated with team members to provide exceptional customer service and support.

• Confirmed appointments with customers to ensure a seamless experience.
• Coordinated communication between technicians and customers for service satisfaction.
• Ensured smooth running of services and customer satisfaction at Connect Television.

• Provided exceptional customer service by assisting customers with their banking needs over the phone.
• Trained in personal banking services and later promoted to handle business banking and credit card customer service.
• Proficient in account maintenance, including Certificates of Deposit, Savings accounts, Credit and Loan products, and IRA accounts.

Columbus, Ohio Area

• Supervised a team in a fast-paced call center environment, handling frustrated customers with excellent customer service skills.
• Promoted to Supervisor at Teleperformance after 2 months of starting as a customer service agent.
• Managed customer inquiries, resolved issues, and maintained a high level of customer satisfaction.

Hilliard, Ohio

• Provided exceptional customer service in a retail environment, starting as a cashier and progressing to Membership Customer Service at Sam's Club in Hilliard, Ohio.
• Demonstrated strong sales skills by promoting credit cards and services, contributing to increased customer satisfaction and loyalty.

Education record

Education record