Ryan Gross Email & Phone Number

Las Vegas, Nevada, United States

Key Responsibilities:• Spearheaded the implementation of a Salesforce-based customer communication process through system configuration, enhancing engagement strategies that increased customer loyalty by 9.5% and interaction frequency by 371%. • Managed and trained 100+ end users and stakeholders on Salesforce best practices, promoting effective system use through detailed project reports and technical manuals. • Addressed and resolved end-user issues within 24 hours of case initiation, ensuring Salesforce environments maintained system stability and reliability. • Regularly collaborate with IT to troubleshoot and resolve complex technical issues and outages, minimizing disruption for end users. • Streamlined the data aggregation process by automating Salesforce report and dashboard generation; reduced manual reporting time by 20 hours per month, enabling customer service representatives to focus on high-priority tasks and customer interactions. • Designed and implemented a standardized process for Salesforce data management, improving data accessibility and accuracy; the initiative enabled 20+ reports generated in real-time, enhancing decision-making.Achievements:- Spearheaded a CRM optimization project, reducing operational expenses by 1.8% while improving service quality and increasing revenue by 7.5%.- Enhanced customer loyalty by 9.5% by implementing personalized engagement strategies.- Guided a team to become one of the top 5 most improved in delivering best-in-class customer experiences.

Rexburg, Id

I facilitated the grading of over 1000 tests, homework assignments, and lab reports each semester, providing prompt feedback within 48 hours. I coordinated weekly lab activities for 30-40 students and guided them through General Chemistry and Analytical & Qualitative Chemical Analysis labs. By implementing targeted guidance on data analysis and instrument handling, I transformed students’ understanding and skills. Additionally, I developed and implemented training in lab safety procedures, which improved emergency response readiness.

Rexburg, Id

• Implemented data analysis strategies to draw meaningful conclusions, enhancing laboratory processes and reducing resource waste by 80%.• Presented findings at conferences like ACS and research forums, demonstrating results with data-driven charts and graphs.• Executed comprehensive literature reviews and identified 7 key trends in product refinement, translating these insights into practice resulted in a 50% reduction in product manufacturing time.• Facilitated training, managed meetings, and delivered communication updates to strengthen research efforts.• Developed comprehensive Standard Operating Procedures (SOPs) that defined workflows and enhanced operational consistency; enabled a 25% reduction in onboarding time for new hires.